Aaliyah Brown

• Welcomed guests on arrival, displaying professional and friendly approach.
• Collected room deposits, fees, and payments.
• Assisted guests with check-ins and check-outs, by myself and in collaboration with other team members.
• Maintained consistent positive customer feedback.
• Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
• Communicated problems within the hotel to their respective departments.
• Maintained high level knowledge of all hotel services offered to answer guest questions
• Streamlined check-in process to decrease wait times and increase customer satisfaction.
• Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
• Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
• Took reservations over phone and through email, recording guest information in computer system and verifying details.
• Maintained neat and orderly front desk and lobby area to uphold hotel standards.
• Assisted with luggage handling and concierge services.
• Scheduled and confirmed restaurant reservations for guests.
• Handled customer complaints to satisfy and retain guests.

Guest Service Agent

Food & Beverage Attendant

Housekeeping Attendant

• Reported back to managers/supervisors to receive day-to-day tasks and responsibilities.
• Communicated effectively with faculty and staff and accepted critiques and suggestions for areas of improvement.
• Maintained records of all procedures and notes.

• Welcomed guests on arrival, displaying professional and friendly approach.
• Interacted with customers by phone, or in-person to provide information.
• Assisted with basic check-in and check-out procedures
• Operated the rooms door key cutting system (KABA)
• Learnt the basics for the hotel HMS systems.

• Greeted and seated guests in a friendly and welcoming manner.
• Cleared areas, cleaned and wiped tables and chairs maintaining good hygiene standards.
• Took orders using an electronic ordering system and delivered food to guests promptly.
• Poured and served hot and cold beverages to customers.
• Assisted in taking payments for orders and provided customers with change.
• Addressed and reported customer complaints.
• Operated kitchen equipment according to safety guidelines.
• Learnt and completed the full set up and pack down procedures of the restaurant.

• Learnt and completed full room cleaning services:
• Replaced used towels and other bathroom amenities such as shampoo, tissues, and soap.
• Changed bed linens and collected dirty linen and towels for cleaning.
• Hand-dusted and wiped down furniture, fixtures, and window sills.
• Handled requests for extra linens, toiletries and other supplies.
• Used equipment and chemicals by following safety protocols and procedures.
• Washed and put away kitchen utensils and glassware.

• Processed payments and documents such as invoices, employee reimbursements, and statements.
• Completed payroll functions to facilitate accurate and prompt staff payments.
• Handled day-to-day accounting processes to drive financial accuracy.
• Maintained clean and organized files by keeping accounts payable records up-to-date.
• Prepared itemized statements, bills, or invoices.
• Organized data into multiple spreadsheets to streamline data.
• Maintained accurate and complete documentation to facilitate accounting and filing functions.

• Loaded and unloaded pallets of product, then moved and stocked it around the different production areas.
• Operated moving equipment such as trolleys and cages to load and transport items from various areas.
• Checked packages for damage and notified supervisors.
• Provided friendly and helpful customer service to guests.
• Assisted guests with product queries and helped find and locate what they need.
• Stocked and organised products on shelves, maintaining a neat and tidy display.
• Used a hand held device for scanning and locating products.
• Kept work areas clean and hazard-free from obstacles such as boxes and plastics.

• Provided professional and friendly customer service
• Assisted guests with product queries and locations.
• Stocked and organised products on shelves.
• Loaded, unloaded, and moved material to and from storage and production areas.
• Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
• Performed general housekeeping and cleaning tasks.
• Alternated goods in inventory by using the first-in and first-out approach.
• Unpacked and repacked items in different quantities and configurations.
• Operated equipment such as box cutters and electric pallet jacks, while maintaining standard safety procedures.