Aaliyah Forbes
Auckland
Summary
Kia ora ,
im a dedicated young woman who is eager to acquire new Knowledge hence why .
I'm Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Ngā Mihi
Overview
6
6
years of professional experience
Work History
Retail Sales Associate
Platypus
02.2018 - 10.2018
- Delivering exceptional customer service to all customers, addressing their inquiries and resolving any concerns they may have. Prioritizing customer needs and ensuring they receive top-notch service. Additionally, maintaining a well-stocked and organized stockroom at all times.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Office Receptionist- Administrator
Stockland ( Perth)
12.2019 - 08.2020
- Demonstrated ability to handle a high volume of customer inquiries and provide accurate and timely information
- Streamlined office procedures for increased efficiency, maintaining accurate appointment schedules and calendars.
- Enhanced customer satisfaction by promptly answering incoming calls and directing them to the appropriate department.
- Proven track record of maintaining organized and efficient administrative processes, including scheduling appointments, managing calendars, and handling correspondence
- Strong attention to detail and accuracy in data entry and record-keeping tasks
- Adept at handling confidential and sensitive information with utmost professionalism and discretion.
Administrative Assistant /Receptionist
Colliers
08.2020 - 11.2021
- Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Customer Service / Sales Representative
One NZ
01.2022 - 07.2022
- Provided exceptional customer service, ensuring a positive and personalized experience
- Assisted customers with inquiries, resolving issues promptly and courteously
- Handled customer complaints and concerns, finding appropriate solutions to ensure satisfaction
- Demonstrated strong product knowledge to assist customers in making informed decisions
- Handled cash transactions and operated the point-of-sale system accurately
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Increased customer satisfaction by addressing and resolving complex issues effectively.
Sale And Retail / Assistant Manager
Nz Uniforms
02.2023 - Current
- Oversaw the daily operations of the store, ensuring smooth functioning and customer satisfaction
- Managed a team, providing coaching and guidance to boost sales performance
- Developed and implemented sales strategies to drive revenue and meet targets
- Monitored inventory levels and optimized product displays to maximize sales
- Built and maintained strong customer relationships, resolving any issues promptly
- Collaborated with suppliers and vendors to ensure timely product delivery
- Conducted performance evaluations and provided training to enhance staff skills
- Implemented effective marketing and promotional campaigns to attract customers.
- Enhanced customer satisfaction by effectively resolving escalated issues and providing exceptional service.
- Boosted sales performance with strategic merchandising plans and promotional displays.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
Customer Service Representative
AA
08.2023 - Current
- Proven track record of delivering exceptional customer service and resolving issues effectively
- Strong communication skills, both verbal and written, to effectively interact with customers
- Demonstrated ability to handle a high volume of customer inquiries and provide accurate and timely information
- Experience in using customer service software and tools to manage and track customer interactions
- Strong problem-solving skills to address customer concerns and ensure their satisfaction
- Collaborative team player, capable of working effectively with colleagues to achieve shared goals
- Detail-oriented and organized, with the ability to multitask and prioritize tasks effectively.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Business Economics
University of Waikato
Hamilton, NZ09.2023
Bachelor of Accounting - Accounting And Business Management
University of Waikato
Hamilton, NZ09.2023
Skills
- Strong communication and interpersonal skills
- Proficient in Microsoft office suite (Word, Excel, PowerPoint)
- Great Time management and organizational skills
- Creating Problem-solving and innovation and critical thinking abilities
- Adaptability and flexibility in a fast-paced environment
- Attention to detail and accuracy
- Information Security
- Scheduling
- Product Knowledge
- Report Generation
- Complaint resolution
- Appointment Scheduling
- Account updating
- Call Management
- Consultative Sales
- Data Entry
- Client Relations
- De-Escalation Techniques
- Microsoft Excel
- Account Management
- Order Fulfillment
Languages
Te Reo Māori
English
Personal Information
Date of Birth: 12/18/2001
Timeline
Customer Service Representative
AA
08.2023 - Current
Sale And Retail / Assistant Manager
Nz Uniforms
02.2023 - Current
Customer Service / Sales Representative
One NZ
01.2022 - 07.2022
Administrative Assistant /Receptionist
Colliers
08.2020 - 11.2021
Office Receptionist- Administrator
Stockland ( Perth)
12.2019 - 08.2020
Retail Sales Associate
Platypus
02.2018 - 10.2018
Business Economics
University of Waikato
Bachelor of Accounting - Accounting And Business Management
University of Waikato
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