Aaliyah Reuben
Bay Of Plenty ,New Zealand
Summary
Dynamic professional with a proven track record in retail and hospitality, notably at Kawerau New Save. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating expertise in POS system operation and exceptional communication. Skilled in fostering team collaboration and implementing innovative sales strategies, significantly boosting retail success and guest service excellence. Highly motivated retail employee with extensive customer service and sales experience. Outgoing professional with track record of increased sales and improving buying experience. Effective and outgoing communicator offers personalized assistance to customers. Friendly Sales Assistant specializes in retail apparel sales. Customer service expert knowledgeable about on-trend fashions and products. Brings excellent experience in major brand sales within fashion-forward customer demographic. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
4
4
years of professional experience
Work History
Retail
Kawerau New Save
Kawerau, BOP
02.2021 - Current
- Trained new employees on company policies, procedures, and best practices in retail customer service delivery.
- Aided in bottling and packaging processes, ensuring products were presented professionally for retail sales success.
- Boosted customer satisfaction by implementing new sales strategies and optimizing the retail environment.
- Designed eye-catching visual displays for retail locations that showcased products effectively while attracting customers'' attention.
- Observed and monitored store's security cameras to reduce retail crimes.
- Increased customer satisfaction by developing and implementing innovative retail projects.
Hospitality Worker
Pranees Thai Kitchen
Kawerau, BOP
09.2023 - 02.2024
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Streamlined check-in process, reducing wait times and elevating guest first impressions.
- Organized staff schedules to ensure coverage during peak times, maintaining service standards.
- Maintained pristine cleanliness in rooms and common areas, contributing to positive guest reviews.
- Increased repeat business by creating welcoming atmosphere and remembering regular guests' preferences.
- Developed and maintained positive relationships with guests for satisfaction.
Education
Tarawera High School
Kawerau, BOPSkills
- Retail services
- Retail experience
- Stocking Supplies and Retail Products
- Retail Merchandise Quality Standards
- Retail Floor Stocking
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Supply Restocking
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Multitasking
- Excellent Communication
- Cash Handling
- Computer Skills
- POS System Operation
- POS Systems
- Active Listening
- Invoicing and Billing
Timeline
Hospitality Worker
Pranees Thai Kitchen
09.2023 - 02.2024
Retail
Kawerau New Save
02.2021 - Current
Tarawera High School