Aamritlal Pal

• Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
• Double checked records, daily reports, and inventory transactions to identify and correct variances.
• Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
• Conducted research to address shipping errors and packaging mistakes.
• Performed inventories and stocked new equipment and [Product].
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
• Handled fright and parcel shipment schedules, return and transfer processes and oversight of daily warehouse operations.
• Kept corporate departments and customers updated on critical shipments.
• Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products.
• Acted as liaison between company departments and warehouse teams.
• Recorded information, shortages, and discrepancies to keep records current and accurate.
• Handled customer inquiries and suggestions courteously and professionally.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Updated account information to maintain customer records.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Responded to customer requests for products, services, and company information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Participated in team meetings and training sessions to stay informed about product updates and changes.
• Provided primary customer support to internal and external customers.
• Educated customers about billing, payment processing and support policies and procedures.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Promptly responded to inquiries and requests from prospective customers.
• Sought ways to improve processes and services provided.
• Managed timely and effective replacement of damaged or missing products.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Reached out to customers after completed sales to suggest additional service or product purchases.
• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Assisted customers with prompt and polite support in-person and via telephone.
• Helped customers locate products and checked store system for merchandise at other sites.
• Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
• Established rapport with customers using active listening and interpersonal skills.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Fielded customer questions to share information about products, availability, and pricing.
• Communicated orders to vendors, scheduling carriers for pickup if needed.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Developed strong rapport with customers and created positive impression of business.
• Used in-store system to locate inventory and place special orders for customers.
• Prioritized helping customers over completing other routine tasks in store.

Customer service,Automotive repairs,

• Used various precision measuring instruments to check workpiece accuracy.
• Lubricated parts and performed minor and preventive maintenance to improve machine function and increase lifespan.
• Inspected and measured machined parts for conformance to specified tolerances.
• Studied daily work instruction, sketches, drawings, blueprints, and manuals to determine dimensions and tolerances accurately.
• Calibrated and aligned machine components for proper functioning.
• Measured, examined or tested completed units to check for defects and verify conformance to specifications using precision instruments such as micrometers.
• Adapted quickly to new and changing technologies in machining field.
• Developed jigs, fixtures and tooling to meet production requirements.