Aanchal Arora
Wellington
Summary
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
10
10
years of professional experience
Work History
Restaurant Manager
Wellington Club
08.2024 - Current
- Carefully interviewed, selected, trained, and supervised staff.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed unique events and special promotions to drive sales.
- Correctly calculated inventory and ordered appropriate supplies.
FOOD AND BEVERAGE SUPERVISOR
MOVENPICK Hotels & Resorts
09.2020 - 09.2024
- Reporting To General Manager
- Identified team weak points and implemented corrective actions to resolve concerns
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Planned operations to effectively cover needs while controlling costs and maximizing service
- Applied knowledge of previous supply needs and forecasted business levels to estimate required supplies
- Worked with qualified chef to diversify menu with new offerings
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments
- Cut spending through effective inventory management and supply sourcing
- Set and oversaw weekly and special event menu plans
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction
- Cross-trained existing employees to maximize team agility and performance
- Developed and maintained relationships with customers and suppliers through account development
- Established and updated work schedules to account for changing staff levels and expected workloads
- Delivered feedback to decision-makers regarding employee performance and training needs
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
- Managed sales promotions and marketing strategies on major social media sites
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations
- Improved average wine and alcohol spend per guest through curation, service training and hands-on hospitality
- Enacted progressive disciplinary measures for staff, managed work zones and oversaw opening and closing duties
- Oversaw selection, ordering and inventory controls of wine, beer and alcohol program
- Identified areas of opportunity for beverage sales by analyzing customer feedback and product demand metrics
- Selected wine, beer and alcohol products based on customer feedback and local product availability
- Built stronger wine list aligned with trends, improved credibility of restaurant's program, and raised profitability per glass
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
FOOD AND BEVERAGE ATTENDANT
James Cook Hotel Grand Chancellor
10.2019 - 09.2020
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
- Trained new staff members on company policies and procedures
- Delivered exceptional guest experiences through attentive service and quick response to issues
- Checked dining area supplies of linens, wrapped silverware and replenished low stock
- Engaged in suggestive selling and other sales techniques
- Monitored dining room inventory and replenished as necessary
- Oversaw balancing of cash registers, reconciled transactions
FOOD AND BEVERAGE ATTENDANT
Millennium Hotel
11.2018 - 10.2019
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints
- Trained new staff members on company policies and procedures
- Maintained stock levels of cups, lids, straws and condiments throughout shift
- Assisted customers with carry-out service
- Set up advertising signs and displays on shelves, counters and tables
- Assisted wait staff with timely food delivery and guest requests
- Provided attentive service and proactively assessed guest needs
BUSINESS DEVELOPMENT MANAGER
Kwals Catering Private Limited
01.2015 - 09.2017
- Established relationships with key decision-makers within customer's organization to promote growth and retention
- Researched and identified opportunities for account growth, account penetration and market expansion
- Reached out to potential customers via telephone, email and in-person inquiries
- Negotiated and closed long-term agreements with new clients in assigned territory
- Performed research to uncover potential target areas, markets and industries
- Negotiated, prepared and signed contracts with clients
- Worked with existing customers to increase purchases of products and services
- Coordinated innovative strategies to accomplish marketing objectives and boost longterm profitability
- Generated new business with marketing initiatives and strategic plans
- Collaborated with sales and marketing departments to support business objectives and client acquisition
- Devised SWOT analysis to create and execute business plan supporting achievement of established quotas
- Uncovered and qualified prospects and sales opportunities in targeted markets using external resources
- Devised effective marketing, sales and other promotional initiatives
- Represented company and promoted products at conferences and trade association meetings
- Created reports and presentations detailing business development activities
- Collected data and performed customer needs analysis
Education
Post-Graduation Diploma - Hospitality & Tourism
Pacific International Hotel Management School
New Plymouth, TKIMBA - International Marketing & Human Resources
Punjab Technical University
IndiaDiploma - Baking And Pastry Arts
CCDS
India Bachelor of Hospitality And Tourism - Hospitality And Tourism
IIMT Oxford Brookes University
LondonSkills
- Guest Relations
- Complex Problem-Solving
- Monthly Forecasting
- Employee Performance Evaluations
- Maximizing Profitability
- Investigating Complaints
- Control Inventory Costs
- Anticipating Problems
- Staff Scheduling
- Managing Reservations and Large Parties
- PR Events
- Marketing and Sales
- Business Growth
- Coordinate Events
Accomplishments
- Planned and organized FIFA, Rugby Teams, International Women Cricket teams, MOE and many more big events.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 18 staff members.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
Additional Information
I am a hardworking and motivated individual who is eager to contribute to the success of the company. My goal is to provide excellent customer service with creativity: in bringing unique ideas to the table. I have a proven ability to work within tight deadlines and I am comfortable working independently as well as part of team. To include further, I have the right attitude and interpersonal skills, which I believe would be of great benefit in this role.
Affiliations
Lions Club
Languages
English
Hindi
French
Punjabi
Urdu
Timeline
Restaurant Manager
Wellington Club
08.2024 - Current
FOOD AND BEVERAGE SUPERVISOR
MOVENPICK Hotels & Resorts
09.2020 - 09.2024
FOOD AND BEVERAGE ATTENDANT
James Cook Hotel Grand Chancellor
10.2019 - 09.2020
FOOD AND BEVERAGE ATTENDANT
Millennium Hotel
11.2018 - 10.2019
BUSINESS DEVELOPMENT MANAGER
Kwals Catering Private Limited
01.2015 - 09.2017
Post-Graduation Diploma - Hospitality & Tourism
Pacific International Hotel Management School
MBA - International Marketing & Human Resources
Punjab Technical University
Diploma - Baking And Pastry Arts
CCDS
Bachelor of Hospitality And Tourism - Hospitality And Tourism
IIMT Oxford Brookes University
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