Aaron Bailie

In this role, I continue providing IT assistance at Genesis Energy, with expert knowledge for this company in which I have experience.

I have trained new colleagues in many niche areas and applications, and how to support the company during the transition period while still supporting Genesis.

Resolved user inquiries through ticketing system, ensuring timely and effective solutions.

• In my role as a Senior Service Desk Analyst, I built on my experience and skills from my previous position. I have taken on additional responsibilities, including mentoring junior team members, and leading key projects to improve service delivery. My commitment to customer service excellence has been recognized through multiple accolades, and I have played a pivotal role in enhancing the efficiency and effectiveness of our IT support operations, including being an active participant in change management and representing the service desk. I have also been instrumental in implementing new processes and technologies that have significantly improved our response times and customer satisfaction rates.

• I have enjoyed and thrived in this customer service technical role, while learning and representing the values that Genesis Energy upholds. I have actively engaged in learning this role with fervor, and I have picked up vital skills acutely related to this business specifically. I have picked up responsibility within my first year as Service Desk On-Call personnel. During my second year, I began filling in for Change Management and assisting with the resolution of Problem Investigations.

• I worked for Scarrow Installations and assembled Commercial Office Furniture Systems at site and performed warranty work. I have learned this work quickly and was sent out to complete contracts on my own as well as working with a team.

• My roles were diverse and included: Checkout Operator, Item Stocking and ordering, Forklift Driving, Lotto Operator, Liquor License Holder and Managers Certificate. Was made responsible for securing the store at close and managing closing staff.

• My responsibilities as a medic in the Navy were to keep the team and the ship healthy to continue operations. I was posted to HMNZS MANAWANUI and HMNZS PHILOMEL. I have achieved Able Rank while in this role and learned to keep a disciplined and methodical work ethic.