Aaron Cox
Putaruru,WKO
Summary
Within my last 3 years at GMR Tyres, I've grown in multiple areas from customer interactions, to multitasking any given situation, to staff development, and have expanded on previous experiences, I excell in conflict resolution and customer service also, and all the while enhancing team performance and customer satisfaction, this has carried on from years past in other careers.
From my skills in machine operation and safety protocols from when I was with Yancoal, and achieving record-breaking production levels consistently throughout the years in Australia demonstrates my desire and willingness to become the best I can be, I've got exceptional problem-solving and team leadership abilities, and have strived at becoming the best manager I can be, Ive an analytical problem-solver mind with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building, as previously touched upon. I'm Proficient in using independent decision-making skills and sound judgment to positively impact company coals.
I believe in dedicating and applying training, monitoring and morale-building activities to enhance employee engagement and boost performance, also showing compassion / empathy and respect among others is part of the foundation and corner stone in what I believe makes employees and employers work together in harmony.
Overview
13
13
years of professional experience
Work History
Manager
GMR Tyres
Tauranga, BOP
09.2021 - Current
- Multi task within the business and ensure best outcome for the team and customers.
- Correct booking of appointments, arrangement of parts / tyres for the day and allocated within a timely manner without having to overlap into other jobs, time management is key.
- Dealing with some customers dissatisfaction by resolving a dispute promptly, maintaining open lines of communication, and ensuring high-quality service is delivered, and professionalism is required.
- Resolve staff member conflicts, actively listening to concerns and finding appropriate middle ground, to have empathy and respect for one another.
- Encourage / motivate and mentor existing employees to maximize team agility and performance.
Machine Operator
Yancoal.
Singleton NSW. Australia.
09.2011 - 09.2021
- Followed detailed instructions and operate machines with accuracy and produce a quality result.
- Complied with company and OSHA safety rules and regulations at all times.
- Operated various types of machinery, from P&H 4100 face shovels to D11 bulldozers, 9800 Lieber Excavators and everything in-between, contributing to the successful completion of diverse projects, and general operations.
- Maintaining a clean and organized workstation for all and adhering to safety protocols, within our designated work area.
- Collaborated with team members to optimize production processes and improve overall performance.
- Maintained open communication lines with supervisors regarding projects, updates, potential delays, or any concerns affecting production.
- Calibrated, tested, and adjusted machine settings or controls in preparation for production operations, these primarily consisted of post shutdowns on equipment as per maintenance schedule.
- Reduced downtime by conducting regular equipment inspections and identifying necessary repairs, these are always performed prior to operation.
- Adhered to strict quality control measures, guaranteeing consistent product output that met or exceeded targets, maintaining a high undiluted product which is more efficient when going through the plant, and producing a superior product.
- I Trained new employees on proper machine operation, and best practices, ensuring adherence to company standards and safety guidelines, also within a team-oriented environment.
- Reduced material waste by implementing precise cutting techniques and careful monitoring of machinery.
- I along with a few others achieved record-breaking production levels over many years while there, and we strived meticulously to keep getting better.
- Quickly shut down equipment in emergency situations following protocols.
- Suggested specific ideas for process, productivity and safety improvements, as most situations were'nt the same, and needed care of planning when entering a new work area.
Education
None -
Piopio College
Piopio, WKO1990
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Management
- Staff Training and Development
- Strategic Planning
- Staff Development
- Sales Technique
- Workforce Management
- Performance Evaluations
- Negotiation
- Teamwork and Collaboration
- Customer Service
- Decision-Making
- Computer Skills, can navigate around computers, not highly skilled, but better than most
- Problem Resolution
- Adaptability and Flexibility
- Positive Attitude
- Attention to Detail
- Multitasking
- Problem-Solving
- Excellent Communication
- Organizational Skills
- Hiring and Training
- Training and Development
- Task Delegation
- Staff Training
- Employee Coaching and Mentoring
- Professional and Courteous
- Active Listener
- Self Motivation
- Reliability
- Analytical Thinking
- Problem-solving abilities
- Professionalism
Timeline
Manager
GMR Tyres
09.2021 - Current
Machine Operator
Yancoal.
09.2011 - 09.2021
None -
Piopio College