Summary
Overview
Work History
Education
Skills
Languages
Timeline
Bartender
Aarti Bindra

Aarti Bindra

Westmere,AUK

Summary

Motivated retail sales professional with proven record of boosting sales and customer loyalty through individualized service. Resourceful individual skillful in learning customer needs, directing to desirable merchandise and upselling to meet sales quotas. Committed to strengthening customer experiences with positivity and professionalism when answering requests and processing sales.

Overview

18
18
years of professional experience

Work History

Retail Assistant

Trading Pukekohe Pvt Ltd
09.2023 - Current
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted customers with prompt and polite support in-person and via telephone.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Actively engaged customers to provide general assistance and information on store merchandise.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Worked with loss prevention in monitoring shopper behavior.
  • Answered incoming calls and emails to provide product information, features and benefits.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Increased sales and customer satisfaction through personalized servicing.
  • Prioritized helping customers over completing other routine tasks in store.
  • Managed efficient cash register operations.
  • Used in-store system to locate inventory and place special orders for customers.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Wrapped, boxed and weighed bakery department products.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.

Center Manager

Naturals Unisex Salon
02.2015 - 11.2022
  • Checked facility, employee work and service levels to maintain compliance with company and industry standards.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Prepared annual budgets with controls to prevent overages.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reported issues to higher management with great detail.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.

Manager

Bharti Taneja's Alps Salon
01.2013 - 01.2017
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.

Customer Service Representative

HCL Technologies
09.2007 - 07.2013
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Updated account information to maintain customer records.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers.
  • Responded to customer requests for products, services, and company information.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Tracked customer service cases and updated service software with customer information.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

HSBC Bank

Account Associated
03.2006 - 09.2007
  • Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
  • Continually boosted branch production and revenue by Number% by consistently meeting all monthly and quarterly sales goals.
  • Worked with clients to address and respond to client and partnership management issues.
  • Increased daily sales by Number% by upselling banking products and financial services to customers.

Education

Bcom - Commerce

Indira Gandhi Open University
Indira Gandhi Open Schooling

Skills

  • Type sales techniques
  • Retail transactions processing
  • POS systems
  • Organization
  • Microsoft applications proficiency
  • Cash register operation
  • Critical Thinking
  • MS Office
  • Organization and Time Management
  • Training and Development
  • Written Communication
  • Data Entry
  • Problem-Solving
  • Teamwork and Collaboration
  • Flexible and Adaptable
  • Maintenance and Repair
  • Attention to Detail
  • Teambuilding

Languages

English
Full Professional

Timeline

Retail Assistant

Trading Pukekohe Pvt Ltd
09.2023 - Current

Center Manager

Naturals Unisex Salon
02.2015 - 11.2022

Manager

Bharti Taneja's Alps Salon
01.2013 - 01.2017

Customer Service Representative

HCL Technologies
09.2007 - 07.2013

HSBC Bank

Account Associated
03.2006 - 09.2007

Bcom - Commerce

Indira Gandhi Open University

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