Aarti Seth
Summary
Organized Workflow Coordinator and customer service representative offering proven history of excellent communication and empowering leadership. Industrious and meticulous with passion for streamlining processes to improve quality and productivity. Proficiency with workflow management software and demonstrated success in meeting client and management expectations.
Overview
10
10
years of professional experience
Work History
Workflow Analyst
British Telecom
04.2020 - 06.2023
- To handle communication providers/customers queries via calls or emails and ensure prompt and accurate response to their issues
- To maintain queue levels to agreed SLA targets levels
- To achieve and maintain a good knowledge/capability of BT systems which are used for the role
- To deliver an excellent business experience at all the times
- To highlight to manager/SME any issues that may affect communication providers satisfaction and share best practices within the team
- Providing relevant information and maintaining good relationships with the Customers
- To fully support and take guidance from the line manager, raising awareness to them of any factors which may affect the performance of individuals or the whole team
- Adhere to relevant shift patterns
- Take responsibility for personal development and drive own performance.
Information Process Enabler
Tata Consultancy Services
03.2015 - 11.2017
- Build sustainable relationship of trust through open and interactive communication
- Provide accurate and valid information by using right tools
- Handle complaints and provide appropriate solutions within time frame
- Take guidance and support from seniors
- Listening to their queries and share required information to make them feel satisfied
Intern
IFFCO
06.2013 - 07.2013
- Performance Appraisal System with respect to Self Appraisal
- Organization, Basic HR functions, Performance Appraisal System etc.
Education
MBA - Human Resource Management
Graphic Era University
Dehradun, India04.2014
Bachelors of Commerce - undefined
S.M.J.N College affiliated to H.N.B Garhwal University
2012
Skills
- Quality and assurance check
- Workflow Processes
- Customer query handling
- Team management
- Training Junior Team Members
- Administrative Support
- Project Coordination
- Client Servicing
- Outbound Calls
- Workflow Management Tools
- Process and Procedure Refinement
- Client rapport building
Additional Information
Visa status - 3 years open work visa
Timeline
Workflow Analyst
British Telecom
04.2020 - 06.2023
Information Process Enabler
Tata Consultancy Services
03.2015 - 11.2017
Intern
IFFCO
06.2013 - 07.2013
MBA - Human Resource Management
Graphic Era University
Bachelors of Commerce - undefined
S.M.J.N College affiliated to H.N.B Garhwal University
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