Summary
Overview
Work History
Education
Skills
References
Timeline
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AASHNA SETHI

Hamilton

Summary

Detail-oriented and customer-focused professional with extensive experience in ERP systems like JDE, NetSuite, and SAP, and a proven track record in enhancing customer satisfaction through effective problem-solving and teamwork. Adept at multitasking and organisational tasks, with a strong background in both customer service and administrative support, contributing to streamlined operations and improved team efficiency. Academic background in accounting, supply chain, economics & theatre.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Ecolab
Hamilton
07.2024 - Current
  • Managed customer inquiries via calls, chats, and emails using JDE Edwards, Cisco Finesse, and Portalink, enhancing customer service efficiency.
  • Collaborated with Supply Chain and Territory Managers to resolve customer issues, fostering a team-oriented environment.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Developed relationships with co-workers that fostered an atmosphere of teamwork.

Data Collection Specialist

Stats NZ
09.2023 - 07.2024
  • Conducted face-to-face and remote interviews, ensuring data accuracy and compliance with legal standards, using IBM Notes and Salesforce.
  • Developed strong relationships with clients through consistent communication, and proactive problem-solving efforts.
  • Consecutively recognised in team meetings for the most surveys conducted.

Administrative Assistant and Retail

Poolwerx
Te Rapa
02.2022 - 02.2024
  • Handled administrative tasks and client communications with Oracle NetSuite, contributing to an organized and efficient office environment. Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Admin: Scheduling clients, creating and emailing invoices, special orders, sales orders, and purchase orders.
  • Strengthened client relationships through consistent follow-up communication and efficient problem resolution.

Sales Associate

Precious Metals
03.2022 - 11.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Assessed customer needs and utilised suggestive selling techniques to drive sales.
  • Handled cash transactions efficiently while adhering to company cash-handling policies, ensuring accuracy in all financial exchanges.

Team member

Taco Bell
Taupiri
02.2021 - 03.2022
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated the register to process payments and collect cash payments for order totals.
  • Worked at different stations to provide optimal coverage and meet production goals.
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.

Education

Bachelor of Commerce - Accounting, Operations And Supply Chain Management

University of Auckland
06.2024

Bachelor of Arts - Economics And Drama

University of Auckland
06.2024

First Aid, CPR And Mental Health First Aid -

Hato Hone St John
11.2023

Skills

  • Software Experience: Microsoft Excel, IBM, Simio, MS Project, R programming, and Microsoft Outlook
  • Accounting systems: Xero and MYOB
  • ERP Systems Expertise (JDE, NetSuite, SAP)
  • Customer Relationship Management
  • Problem-Solving and Complaint
  • Resolution Team collaboration
  • Multitasking and organisational skills

References

References can be provided upon request.

Timeline

Customer Service Representative

Ecolab
07.2024 - Current

Data Collection Specialist

Stats NZ
09.2023 - 07.2024

Sales Associate

Precious Metals
03.2022 - 11.2022

Administrative Assistant and Retail

Poolwerx
02.2022 - 02.2024

Team member

Taco Bell
02.2021 - 03.2022

Bachelor of Commerce - Accounting, Operations And Supply Chain Management

University of Auckland

Bachelor of Arts - Economics And Drama

University of Auckland

First Aid, CPR And Mental Health First Aid -

Hato Hone St John

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