AASTHA SHARMA

Drive end-to-end retail operations with full accountability for team leadership, payroll management, compliance oversight, and customer experience strategy. Operate as a key cross-functional collaborator, ensuring alignment between frontline execution and corporate objectives.

• Lead daily operations across multiple departments, maintaining high standards of efficiency, compliance, and service delivery.
• Manage payroll, scheduling, and labor optimization to balance cost control with team wellbeing.
• Enforce regulatory compliance and internal policies, proactively mitigating risk and audit exposure.
• Cultivate a high-performance team culture through coaching, development, and clear accountability structures.
• Advocate for transparent compensation frameworks, fair overtime practices, and secure employment terms.
• Navigate complex administrative and insurance-related matters with assertive, emotionally intelligent communication.

Led the management of two iconic retail brands—Briscoes and Rebel Sport—driving sustained growth, market presence, and profitability across diverse operational domains. Held full accountability for budgeting, P&L ownership, team development, and strategic execution.

• Oversaw brand operations to ensure consistent growth, competitive positioning, and financial performance.
• Managed end-to-end budgeting, scheduling, recruitment, and resource optimization across profit centres.
• Exceeded sales targets while maintaining cost controls and operational efficiency.
• Cultivated a high-performing team culture through coaching, mentoring, and leadership development.
• Streamlined inventory and supply chain processes, reducing carrying costs and improving stock flow.
• Enhanced team productivity by fostering a positive work environment and implementing effective leadership practices.
• Identified and resolved operational inefficiencies, improving workflow and service delivery.
• Developed and executed business plans aligned with company vision, motivating teams toward shared objectives

Managed the flagship restaurant of McDonald’s New Zealand, located in Greenlane, Auckland. Oversaw all aspects of high-volume operations, team leadership, and strategic execution to uphold brand excellence and drive business performance.

• Led daily operations with a focus on McDonald’s standards for Quality, Service, and Cleanliness (QSC)
• Recruited, trained, and retained crew, maintenance, and management teams committed to customer satisfaction
• Reinforced leadership behaviours and people minimums (uniforms, scheduling, communication) to build team engagement
• Developed and implemented long-term objectives and action plans to grow sales and improve operational outcomes
• Monitored customer satisfaction, competitor activity, and traffic generators to inform business decisions
• Responded proactively to volume shifts and promotional campaigns to maintain service consistency
• Accurately forecasted and controlled profit and loss items to meet financial targets
• Maintained strict security and verification procedures for cash handling and safe management
• Ensured timely and accurate completion of all operational paperwork (daily, weekly, monthly)
• Supported the rollout of Work Health & Safety and Injury Management policies across all roles and contractors
• Delivered orientation, training, and supervision to ensure safe work practices for all staff
• Collaborated with Head Office, suppliers, and internal teams to align operations with national standards .

Supported daily operations and compliance at a busy Subway location, ensuring smooth service delivery, regulatory adherence, and team coordination.

• Implemented and enforced all health and safety policies and procedures in alignment with company standards
• Conducted regular compliance checks as mandated by Head Office to maintain operational integrity
• Managed stock orders efficiently to ensure optimal inventory levels and minimize waste
• Oversaw staff scheduling to maintain coverage and service consistency across shifts
• Executed banking procedures with accuracy and accountability
• Enforced food safety regulations, ensuring full compliance with hygiene and handling standards
• Maintained certifications and procedural compliance for the designated Person in Charge (PIC) role
• Promoted a safe and organized work environment through training, supervision, and policy reinforcement