AATIKAH DEAN
Auckland,New Zealand
Summary
Financial services professional with extensive experience in lending and collections, including leadership as a collections team leader. Proven expertise in managing credit assessment processes and enhancing stakeholder communication, emphasizing compliance and operational efficiency. Actively pursuing opportunities in banking or corporate sectors.
Overview
6
6
years of professional experience
Work History
Lending Specialist
Yes Finance
02.2026 - Current
- Evaluated applications against responsible lending criteria to ensure sound credit decisions.
- Assessed loan applications by analyzing customer financials for budget affordability and suitability.
- Managed documentation workflow to accurately collect and verify all required information.
- Conducted due diligence checks on loan files prior to audit submission and post-approval compliance review.
- Communicated outcomes to customers, retailers, and dealerships clearly and promptly.
- Collaborated with internal stakeholders, including compliance officers, to uphold regulatory standards.
Team Leader - Collections
Go Car Finance
11.2024 - 02.2026
- Achieved average recovery rate of 85% by leading a high-performing team with clear expectations.
- Increased customer satisfaction through consistent service quality and prompt issue resolution.
- Regularly evaluated performance, providing constructive feedback and mentoring for leadership development.
- Streamlined workflows to enhance efficiency and reduce turnaround times.
- Resolved conflicts while promoting a culture of respect and inclusion within the team.
- Coordinated resources effectively to ensure timely project delivery within budget constraints.
- Led cross-functional teams to guarantee high standards in project execution.
- Provided critical reports, including forecast analysis, to facilitate informed decision-making.
Senior Collections Specialist - 2IC
Go Car Finance
02.2023 - 11.2024
- Surpassed projected targets by reducing bad debt turnover to below $1.1 million.
- Exceeded collection goals through effective strategies and meticulous account management.
- Managed high-volume portfolio, ensuring timely follow-ups and accurate record-keeping.
- Collaborated with senior management to optimize collection processes and minimize bad debt.
- Directed fast-paced team, overseeing onboarding, training, and continuous development initiatives.
- Implemented call evaluation processes to enhance policy adherence and operational efficiency.
- Led repossession process, ensuring compliance and effective communication with field agents.
- Conducted regular one-on-one sessions to provide feedback and support professional growth.
Senior Loan Manager
Go Car Finance
11.2022 - 02.2023
- Negotiated repayment plans and settlements, achieving high recovery rates.
- Managed diverse delinquent accounts by implementing effective collection strategies while prioritizing customer relations.
- Conducted thorough investigations to gather debtor information and locate assets.
- Executed repossession processes and managed field visits efficiently.
- Maintained compliant documentation and accurate records throughout processes.
- Prepared legal correspondence to debtors, ensuring ethical communication practices.
- Provided support for training new team members to enhance team performance.
Loan Manager
Go Car Finance
11.2021 - 11.2022
- Achieved collection targets consistently while maintaining professionalism and effectiveness.
- Managed loan portfolios, ensuring timely payments and performance tracking.
- Negotiated payment arrangements through effective communication, enhancing customer understanding.
- Conducted financial assessments to tailor suitable payment plans for individual customers.
- Resolved customer inquiries and complaints promptly, boosting retention and satisfaction.
Call Centre (Part-Time)
Symphony Research
03.2020 - 11.2021
- Handled high volume of outbound calls with superior interpersonal and listening skills.
- Built strong relationships through friendly and engaging interactions.
- Employed active listening techniques to identify and provide tailored solutions.
- Followed up with clients to ensure satisfaction and address any needs.
- Maintained organized, up-to-date customer records for easy access.
- Utilized computer systems to ensure accuracy of information.
- Monitored customer feedback to drive service improvements.
- Conducted research projects to meet client needs efficiently.
Education
Bachelor of Business - Marketing, Advertising, Retailing and Sales
Auckland University of Technology
Auckland, NZ04-2022
Marketing Research Assistant & Content Creator
Placement
Saturday Fly Brand Agency01-2021
Go Car Finance - Courses
Skills
- Financial analysis
- Documentation and reporting
- Attention to detail
- Complex problem solving
- Analytical thinking
- Deadline management
- Goal setting
- Performance improvement
- People management
- Staff training
- Team motivation
- Teamwork and collaboration
- Complaint resolution
Hobbies and Interests
My interests include travelling, working out at the gym, playing soccer, listening to music, reading, socialising with friends, going out, and meeting new people.
Languages
- Hindi
- English
- Gujarati
References
References available upon request.
Timeline
Lending Specialist
Yes Finance
02.2026 - Current
Team Leader - Collections
Go Car Finance
11.2024 - 02.2026
Senior Collections Specialist - 2IC
Go Car Finance
02.2023 - 11.2024
Senior Loan Manager
Go Car Finance
11.2022 - 02.2023
Loan Manager
Go Car Finance
11.2021 - 11.2022
Call Centre (Part-Time)
Symphony Research
03.2020 - 11.2021
Bachelor of Business - Marketing, Advertising, Retailing and Sales
Auckland University of Technology
Marketing Research Assistant & Content Creator
Placement
Go Car Finance - Courses