Aayush Chauhan
Queenstown
Summary
Customer-focused professional with experience in service delivery, stakeholder communication, and community engagement across New Zealand and overseas. Skilled at resolving enquiries and complaints, managing relationships with customers and stakeholders, and ensuring positive outcomes through clear communication and timely correspondence. Recognized for being approachable, adaptable, and solution-oriented with a proven ability to stay calm under pressure.
Professional operations leader with proven ability to drive efficiency and streamline processes in dynamic environments. Strong focus on team collaboration and achieving results, adapting seamlessly to changing needs. Expert in logistics management, process improvement, and workforce optimization. Known for reliability and effective communication skills.
Overview
6
6
years of professional experience
Work History
Senior Operations Supervisor
Beam Mobility
04.2025 - Current
- First point of contact for operational issues, resolving escalations efficiently while maintaining service quality.
- Manage relationships with 15+ local business partners and stakeholders, addressing enquiries and complaints promptly.
- Oversee daily service operations, including inspections, reporting faults, and ensuring timely resolution of requests.
- Provide support and guidance to staff, ensuring clear communication, accurate correspondence, and smooth workflow.
Operations Coordinator
Beam Mobility
03.2023 - 03.2025
- Coordinated frontline services and responded to customer enquiries via counter, email, and phone.
- Entered service requests into reporting systems (similar to RFS) and tracked resolution with contractors.
- Responded to public feedback and complaints, working with council staff and contractors during community events.
- Handled administrative correspondence, scheduling, and service logs with strong attention to detail.
Sales Coordinator
One Prime Solutions Group Inc
03.2022 - 01.2023
- Provided direct customer service and enquiry resolution, building long-term client relationships.
- Managed customer correspondence and complaints, ensuring professional communication and follow-ups.
- Supported a team of representatives to deliver 15% sales growth in the first quarter.
Owner
Legacy Snooker Academy
01.2020 - 01.2022
- Managed customer-facing business operations, including enquiries, complaints, and daily administration.
- Delivered one-on-one coaching and correspondence with members, ensuring a positive experience.
- Oversaw staff, financials, and stakeholder relationships, maintaining a trusted community reputation.
Education
Master of Management -
Whitireia & WelTec
01.2024
NZ Certificate in English Language - English Language
WHITIREIA COMMUNITY POLYTECHNIC
Wellington, NZ06-2023
Bachelor of Business Administration - undefined
SWS University
01.2021
Skills
- Customer Service & Enquiry Resolution
- Active Listening & Conflict Resolution
- Complaint Handling & Correspondence Management
- Administration & Process Management
- Strong Communication Skills (verbal, written, email & phone)
- Relationship & Stakeholder Engagement
- Time Management & Attention to Detail
- Team Collaboration & Training
- Adaptability in Dynamic Environments
- Operational excellence
- Warehouse operations
- Customer relations
- Management
- Customer relationship development
- Problem-solving
- Time management
- Multitasking
- Problem-solving abilities
- Multitasking and organization
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 5 in the development of BEAM SOLO.
Languages
English
Professional Working
Timeline
Senior Operations Supervisor
Beam Mobility
04.2025 - Current
Operations Coordinator
Beam Mobility
03.2023 - 03.2025
Sales Coordinator
One Prime Solutions Group Inc
03.2022 - 01.2023
Owner
Legacy Snooker Academy
01.2020 - 01.2022
Bachelor of Business Administration - undefined
SWS University
Master of Management -
Whitireia & WelTec
NZ Certificate in English Language - English Language
WHITIREIA COMMUNITY POLYTECHNIC
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