Abba Ngeru
New Plymouth
Summary
Dynamic professional with proven leadership and customer service excellence at Cotton On Mega Store. Expert in team collaboration and communication, significantly enhancing customer satisfaction. Skilled in food preparation and maintaining high cleanliness standards. Achieved notable improvement in client relations by prioritizing professionalism and organization.
Overview
5
5
years of professional experience
Work History
Receptionist
City Fitness Gym
01.2024 - 04.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Increased client satisfaction through meticulous attention to detail during cleaning processes.
- Performed heavy-duty cleaning tasks throughout work areas.
Manager in Training
Cotton On Mega Store
05.2023 - 11.2023
- Enhanced supervisory and leadership abilities by working closely with supervisor.
- Served as a mentor and resource for junior staff members by offering guidance, support, and encouragement in their professional development pursuits.
- Increased customer satisfaction levels by consistently monitoring service quality and addressing concerns promptly.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Collaborated with team members to accomplish sales goals and improve overall store performance.
Cafe Worker
Town and Country Food
02.2019 - 02.2020
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Maintained clean and attractive product displays to entice customer purchases.
- Produced food and drink products adhering to company quality and quantity standards.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Worked the Barista machine
- Cafe server
- Kitchen hand/prep
- Utility worker
- Cashier
- Beverage attendant
Education
Waitara High School
Waitara, NZBeauty Course
Western Institute of Technology At Taranaki
New Plymouth, NZSkills
Communication
Team work
Organization
Customer Service
Professionalism
Menu Memorization
Friendly and Outgoing
Food Preparation
Surface Cleaning
Languages
English
Native or Bilingual
Maori
Limited Working
Timeline
Receptionist
City Fitness Gym
01.2024 - 04.2024
Manager in Training
Cotton On Mega Store
05.2023 - 11.2023
Cafe Worker
Town and Country Food
02.2019 - 02.2020
Waitara High School
Beauty Course
Western Institute of Technology At Taranaki
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