Abbey Bisset
Cromwell,Otago
Summary
Results-driven professional with expertise in Administrative Management and Staff Coordination. Proven skills in scheduling, problem-solving, and effective communication, ensuring seamless team collaboration. Recognized for delivering excellent Customer Service and fostering positive workplace relationships among staff, management, and clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Office Manager
Kiwi Water Park
Cromwell
11.2024 - 03.2026
- Ensured operational efficiency by managing daily office workflow and processes.
- Managed Health & Safety protocols and effectively recorded incidents and improved day to day safety for staff and customers.
- Optimized resource allocation through effective scheduling of staff and events.
- Enhanced document retrieval by developing and maintaining organized filing systems.
- Facilitated seamless onboarding by training new employees on office protocols.
- Delivered exceptional customer service addressing client inquiries via phone and email.
- Secured group bookings through proactive cold calling efforts and sales tracking.
General Counselor
French Woods Festival Of The Performing Arts
Hancock, NY
05.2025 - 09.2025
- Enhanced campers' social skills through engaging and interactive activities.
- Ensured smooth program operations by supporting daily schedule implementations.
- Promoted positive camper interactions by actively monitoring behavior and resolving conflicts.
- Contributed to vibrant camp culture by assisting in organizing special events.
- Fostered team cohesion by mentoring and guiding junior counselors effectively.
- Created individualized support plans for campers with specific needs or challenges.
Childcare Assistant
Kelly Club Goldfields
Cromwell
03.2023 - 05.2025
- Created a safe, nurturing environment for children’s daily activities.
- Designed engaging educational programs aligned with children's developmental needs.
- Cultivated strong relationships with children, parents, and staff for effective communication.
- Guided children's behavior to maintain a respectful and positive atmosphere.
Online Personal Shopper
New World
Cromwell
12.2020 - 06.2024
- Enhanced customer satisfaction by curating personalized shopping experiences based on feedback.
- Optimized inventory management to ensure consistent product availability for orders.
- Achieved high satisfaction rates by promptly resolving customer inquiries and issues.
- Trained new staff on effective online shopping best practices and protocols.
Education
NCEA Level 1, 2 & 3 - 2018-2024
Cromwell College
Cromwell, NZSkills
- Customer service
- Office management
- Organizational skills
- Office administration
- Clear oral/written communication
- Scheduling and calendar management
- Staff management
- Employee training
- Staff training
Certification
- Level 1 & 2 First Aid
In May - June 2026 I am completing my critical courses to become trained with St Johns Ambulance
- Full NZ Drivers License
Timeline
General Counselor
French Woods Festival Of The Performing Arts
05.2025 - 09.2025
Office Manager
Kiwi Water Park
11.2024 - 03.2026
Childcare Assistant
Kelly Club Goldfields
03.2023 - 05.2025
Online Personal Shopper
New World
12.2020 - 06.2024
NCEA Level 1, 2 & 3 - 2018-2024
Cromwell College