Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Interests and Hobbies
Timeline
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Abbey Dermody

Invercargill/Dunedin

Summary

I am a dedicated, well-organized person with experience working in a variety of settings. I can work both independently and collaboratively, guaranteeing that I can complete the task quickly whether I'm working by myself or with others. I have a strong work ethic, am a very quick learner, and have good time management skills. On a daily basis, I interact with a diverse group of people from a range of backgrounds. When working as a team, I have the capacity to communicate effectively with others. I strive to provide a high standard of customer service and am eager to help and support others as needed. I am self-motivated and goal-oriented. I have a constant desire to learn new things and the ability to do so fast and effectively.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist

ILT Stadium Southland
05.2022 - Current
  • Professionally welcomed visiting guests and customers and offered helpful, pleasant assistance.
  • Maintained a tidy reception area to give guests a good first impression.
  • Answered central telephone system and directed calls accordingly.
  • Responded to customer inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Dealt with a wide range of customers, understanding people from many backgrounds, and all ages.
  • Provide quality customer service to everyone who visits the stadium.
  • Work closely with the head receptionist and particular managers to ensure that all aspects of the stadium are operating at the highest level

Industry Cafe - Front of House

Industry Cafe
12.2022 - 02.2023
  • Displayed a polite and friendly demeanour when addressing and resolving customer issues and complaints.
  • Developed and maintained positive relationships with guests for satisfaction.
  • Assisted servers with delivering food, beverages, and retrieving items for customers.
  • Collaborated with housekeeping and maintenance to address the needs of guests, increasing customer satisfaction.
  • Maintained compliance with cafe policies and procedures for food safety, sanitation, and quality.
  • Able to follow instructions and work well with a team to improve the quality of service.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Wiped, sanitized and maintained floors, facilities, and equipment to adhere to company standards and procedures.

H&J Smith Department Worker

H&J Smith Invercargill
08.2020 - 05.2022
  • Helped customers complete purchases, locate items and join reward programs.
  • Greeted customers and helped with product questions, selections and purchases.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Answered questions about store policies and addressed customer concerns.

Education

NCEA Level 1, 2, & 3 -

Southland Girls High School
Invercargill, STL
12.2022

Bachelor of Nursing - Nursing

Otago Polytechnic
Dunedin, OTA

Skills

  • Positive Attitude and Energetic
  • Confident
  • Committed
  • Time Management
  • Organised
  • Team work/Collaboration
  • Strong work ethic
  • Leadership
  • Good initiative

Accomplishments

    Southland Girls High School - Invercargill, NZ

    NCEA Excellence Endorsed Level 1/2

    NCEA Level 3 Current

    IGCSE English, Science, Global Perspective qualification

    Graduating End of 2022

Certification

Achievements

  • 2022 Southern Institute of Technology STAR Nursing Course
  • 2021 NCEA Level 2 Excellence Endorsed
  • 2020 NCEA Level 1 Excellence Endorsed
  • 2019 IGCSE English and Science Qualification
  • 2018 IGCSE Global Perspective Qualification


Experience

  • 2022 Co-Captain Showquest
  • 2021 Aerobics Coach
  • 2021 Dance NZMade Coach
  • 2020 'Best Of The Best' Senior dancer
  • 2017-2022 Showquest Performer
  • 2017/2018 Leo Club Volunteer
  • 2017 School Executive
  • 2016-2021 Open Night Volunteer

Interests and Hobbies

I participated in a variety of extra-curricular activities in addition to my employment and my education at Southland Girls High School. I enjoy dancing, and have done so since I was around 3 years old, participating after school in Jazz, Contemporary, Ballet, Hip-Hop, and Tap.Since I was six years old, I have danced competitively, and I have won numerous award nominations. In 2018, my dance troupe and I attended the National Performing Arts in Palmerston North, and in 2019, my solo and my duo gained national nominations at the regional Dance NZMade competition in the North Island. With three other teammates, I won the Aerobics Nationals in Wellington when I was in primary school. In my spare time, I also teach dance and help students prepare for examinations and competitions. I also take part in gym classes and enjoy going on walks with my family and dog in my own time, which shows my passion for health and fitness. In addition, I have a deep interest for the performing arts and have been involved in it both inside and outside of the classroom since I was around 8 years old. I've taken part in many productions in Southland, held a number of lead dancing roles, and been a part of a number of ensembles. I participated in numerous dance committees in High School, such as Showquest and Dance NZMade, and I was a lead dancer in numerous school productions throughout secondary school. I am in my second year of studying for a Bachelor of Nursing degree at Otago Polytechnic, intending to graduate in 2025 or 2026. My studies allow me to apply the skills I gained from my retail and hospitality experience. I have developed the ability to interact with a diverse range of people, provide care, build therapeutic relationships, and promote health and well-being. My skills in retail and hospitality, such as effectively interacting with people and assisting them with their needs, directly apply to nursing. I am known for being friendly, approachable, and dedicated to maintaining a solid work ethic that ensures efficient and helpful customer service.

Timeline

Industry Cafe - Front of House

Industry Cafe
12.2022 - 02.2023

Receptionist

ILT Stadium Southland
05.2022 - Current

H&J Smith Department Worker

H&J Smith Invercargill
08.2020 - 05.2022

NCEA Level 1, 2, & 3 -

Southland Girls High School

Bachelor of Nursing - Nursing

Otago Polytechnic
Abbey Dermody