Abbie Crow
Chartwell,Hamilton
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Taking Shape
Chartwell, Hamilton
12.2021 - 11.2024
- Demonstrated knowledge of store products and services.
- Completed transactions in an efficient manner while providing excellent customer service.
- Stocked shelves with merchandise according to company standards.
- Assisted customers with finding the right product for their needs.
- Provided product information and answered customer questions.
2IC Manager
Taking Shape
Browns Plains, Brisbane QLD Australia
12.2023 - 06.2024
- Developed strategies for improving customer service standards.
- Managed daily activities within the department according to deadlines.
- Led team meetings to discuss current projects, goals, and objectives.
- Maintained accurate records of employee performance data.
- Monitored performance of staff and provided feedback.
- Prepared weekly progress reports for upper management.
Customer Service Representative
Ministry of Social Development
Central, Hamilton
06.2023 - 12.2023
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Maintained a high level of professionalism when dealing with difficult customers.
- Provided exceptional customer service to ensure customer satisfaction.
Educational Support Worker
Ministry of Education
Te Rapa , Hamilton
05.2022 - 05.2023
- Provided support to teachers in the classroom by assisting with student instruction, monitoring behavior and providing additional help when needed.
- Supported students during recess periods by organizing games, supervising playground activities and ensuring safety regulations were followed.
- Created visual aids for use in the classroom such as posters or diagrams.
- Attended in-services, workshops and seminars.
Education
NCEA Level 1, 2 & 3 -
St Pauls Collegiate
Hamilton11-2019
Skills
- Money Handling
- Customer Service
- Order Processing
- Regulatory Compliance
- Display Setup
- Customer Assistance
- Positive and professional
- Problem-Solving
References
References available upon request.
Timeline
2IC Manager
Taking Shape
12.2023 - 06.2024
Customer Service Representative
Ministry of Social Development
06.2023 - 12.2023
Educational Support Worker
Ministry of Education
05.2022 - 05.2023
Retail Sales Associate
Taking Shape
12.2021 - 11.2024
NCEA Level 1, 2 & 3 -
St Pauls Collegiate
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