Abbie Jean Francis
Tauranga,BOP
Summary
I'm looking to seek hospitality work to gain more experience in the industry for my future endeavors of becoming a stewardess on a super yacht. I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude, and I have the willingness to take on added responsibilities to meet team goals. I have a background in both the retail and hospitality, therefore I have gained a lot of experience with customer service and I'm hoping to further develop these skills. I have a passion for sports and was captain of the Prem 1 netball team this season where I used my initiative and leadership skills to support my team to many victories. I am currently studying at Toi Ohomai to gain my Maritime Crew Certificate. I am a team player with a bubbly and outgoing positive personality.
Overview
2
2
years of professional experience
Work History
H&M
H&M Retail
03.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
Cafe Worker
Le Petit Four
04.2022 - 03.2023
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Wiped, sanitized and maintained floors, facility, and equipment to adhere with company standards and procedures.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Produced food and drink products adhering to company quality and quantity standards.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
- Maintained clean and attractive product displays to entice customer purchases.
- Assisted in training new staff members on café procedures, policies, and customer service standards to ensure a consistent experience for all patrons.
Education
High School Diploma -
Otumoetai College
Tauranga07.2024
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Organizational Skills
- Computer Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
Timeline
H&M
H&M Retail
03.2023 - Current
Cafe Worker
Le Petit Four
04.2022 - 03.2023
High School Diploma -
Otumoetai College
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