Abby Paputsis
Mount Wellington,Auckland
Summary
Dedicated and detail-oriented professional with extensive experience in customer service, administration, and team management. Proven expertise using Microsoft Excel for complex scheduling and data management, alongside a strong background in financial administration and cross-departmental coordination. Demonstrated ability to deliver exceptional service and build positive relationships with clients and colleagues.
Overview
8
8
years of professional experience
Work History
Arts & Athletics Director and Administrator
Muskoka Woods
Rosseau, ON
05.2023 - 09.2023
- Organized staffing schedules for over 100 employees and activity schedules for 650 campers in MS Excel on a weekly basis; resulting in being promoted to larger-scale scheduling assignments within 1 month of working in the position
- Managed and organized invoices and expenses for over 30 budget accounts; received praise from management for timely completion and thorough detail
- Planned and oversaw age-specific programming for campers ages 6-16 in multiple arts and athletics activities; weekly earned NPS scores over 8/10 for activity programming
- Co-ordinated and led various staff meetings to communicate staffing assignments and other information on a weekly basis
- Managed a team of 3 leadership-level staff and 15 seasonal instructors
- Collaborated across athletics, program, finance, hospitality, and support departments of the organization to provide a cohesive experience for campers across all aspects of their week at camp.
Server & Shift Manager
Pür & Simple
Guelph, ON
09.2022 - 04.2023
- Provided warm, friendly, and attentive customer service while serving a section of 5-10 tables, resulting in building rapport with clients and earning 5-star Google reviews.
- Collaborated with hosts, other servers, and line cooks to ensure all guests were served in a timely manner. Built relationships and trust with co-workers, and created a positive atmosphere for customers.
- Multi-tasked in fast-paced weekend brunch rushes to provide efficient, yet personalized service to all customers; praised by management for maintaining a positive, bubbly personality regardless of how busy the restaurant was.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Chiropractic Assistant & Front Desk Receptionist
Synergy Chiropractic
Markham, ON
09.2015 - 05.2022
- Warmly greeted patients as they entered the clinic, on the phone, and via email; built positive rapport and relationships with regular patients
- Managed billing, booking and insurance claims for 3 practitioners and 50 patients per day; promoted to training other staff on these processes
- Established a welcoming clinic atmosphere for new patients through a friendly demeanour while performing new patient intake exams and posture screening
- Performed Theralase cold laser therapy treatments.
Office Staff
Muskoka Woods
Rosseau, ON
06.2019 - 09.2019
- Coordinated communication between departments at camp by taking messages and forwarding email communications.
- Provided excellent customer service by attending to the needs of campers and staff at the front desk of the office; awarded hospitality staff of the week for attentive and friendly service.
Education
Bachelor of Science - Chiropractic
New Zealand College of Chiropractic
Auckland12-2027
Bachelor of Science - Human Kinetics
University of Guelph
Guelph, ON04-2023
Skills
- Proficient with Microsoft Excel & other Microsoft 365 products
- Meticulous attention to detail
- Efficient data management
- Excellent communication & collaboration skills
- Office Administration
- Customer Service-Oriented
Timeline
Arts & Athletics Director and Administrator
Muskoka Woods
05.2023 - 09.2023
Server & Shift Manager
Pür & Simple
09.2022 - 04.2023
Office Staff
Muskoka Woods
06.2019 - 09.2019
Chiropractic Assistant & Front Desk Receptionist
Synergy Chiropractic
09.2015 - 05.2022
Bachelor of Science - Chiropractic
New Zealand College of Chiropractic
Bachelor of Science - Human Kinetics
University of Guelph
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