Dynamic manager with proven skills in customer service, conflict resolution, and staff training. Committed to enhancing service delivery and optimizing team performance in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Manager
McDonald's
Cambridge, Cambridge
10.2023 - Current
manager in charge of running the overnight shift
customer service and addressing complaints
Cash drawers, consolidation of drive-thru, counter, and all kiosk sales for the day to include end-of-day reports.
Payroll and administration duties as part of end-of-day store actions
opening of new day administrative duties
Food safety checks includes drinks, shake/sundae machines, freezer and side-freezers temperature checks, meat/poultry/egg cooking checks
staff management and ensuring H&S processes are followed
daily inventory of stocks
general store cleaning and sanitation
Case Manager
Ministry of Social Development
Cambridge, Cambridge
03.2003 - Current
currently specialized in employment case management with a caseload of 165
Assisted clients with eligibility for available benefits and other supplementary supports
coordination/collaboration with multidisciplinary teams to optimize service delivery
Provide case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families
provide junior staff members with training, guidance, advice and execution of processes in all related systems
assist site staff on resolution of complex service issues
H&S team member, building warden duties
site First Aid
monthly office logistics (orders)
Education
First Aid Certificate - Occupational Health And Safety
SafetyFirst
Hamilton, NZ
06-2025
NZ Cert In Food & Beverage Service - Hospitality
ServiceIQ
Wellington, NZ
06-2024
NZ Diploma In Health And Wellbeing Level 5 - Health And Wellness
Careerforce
Auckland, NZ
08-2020
Natl Cert In Public Sector Services - Public Services
Electrotechnology NZ
Wellington, NZ
09-2011
NZ Certificate In Adult And Tertiary Teaching - Education
Te Pukenga NZ
Wellington, NZ
Skills
Customer service
Conflict resolution
Verbal and written communication
Staff training and development
Workforce management
Policy and procedure development
Documentation and reporting
Operations management
Administrative support
Time management
Health and safety
Food safety
Decision-making
Complex Problem-solving
Languages
English
Full Professional
Filipino
Full Professional
Timeline
Manager
McDonald's
10.2023 - Current
Case Manager
Ministry of Social Development
03.2003 - Current
First Aid Certificate - Occupational Health And Safety
SafetyFirst
NZ Cert In Food & Beverage Service - Hospitality
ServiceIQ
NZ Diploma In Health And Wellbeing Level 5 - Health And Wellness
Careerforce
Natl Cert In Public Sector Services - Public Services
Electrotechnology NZ
NZ Certificate In Adult And Tertiary Teaching - Education