Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Abby Reeve

Cambridge,WKO

Summary

Dynamic manager with proven skills in customer service, conflict resolution, and staff training. Committed to enhancing service delivery and optimizing team performance in fast-paced environments.

Overview

23
23
years of professional experience

Work History

Manager

McDonald's
Cambridge, Cambridge
10.2023 - Current
  • manager in charge of running the overnight shift
  • customer service and addressing complaints
  • Cash drawers, consolidation of drive-thru, counter, and all kiosk sales for the day to include end-of-day reports.
  • Payroll and administration duties as part of end-of-day store actions
  • opening of new day administrative duties
  • Food safety checks includes drinks, shake/sundae machines, freezer and side-freezers temperature checks, meat/poultry/egg cooking checks
  • staff management and ensuring H&S processes are followed
  • daily inventory of stocks
  • general store cleaning and sanitation

Case Manager

Ministry of Social Development
Cambridge, Cambridge
03.2003 - Current
  • currently specialized in employment case management with a caseload of 165
  • Assisted clients with eligibility for available benefits and other supplementary supports
  • coordination/collaboration with multidisciplinary teams to optimize service delivery
  • Provide case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families
  • provide junior staff members with training, guidance, advice and execution of processes in all related systems
  • assist site staff on resolution of complex service issues
  • H&S team member, building warden duties
  • site First Aid
  • monthly office logistics (orders)

Education

First Aid Certificate - Occupational Health And Safety

SafetyFirst
Hamilton, NZ
06-2025

NZ Cert In Food & Beverage Service - Hospitality

ServiceIQ
Wellington, NZ
06-2024

NZ Diploma In Health And Wellbeing Level 5 - Health And Wellness

Careerforce
Auckland, NZ
08-2020

Natl Cert In Public Sector Services - Public Services

Electrotechnology NZ
Wellington, NZ
09-2011

NZ Certificate In Adult And Tertiary Teaching - Education

Te Pukenga NZ
Wellington, NZ

Skills

  • Customer service
  • Conflict resolution
  • Verbal and written communication
  • Staff training and development
  • Workforce management
  • Policy and procedure development
  • Documentation and reporting
  • Operations management
  • Administrative support
  • Time management
  • Health and safety
  • Food safety
  • Decision-making
  • Complex Problem-solving

Languages

English
Full Professional
Filipino
Full Professional

Timeline

Manager

McDonald's
10.2023 - Current

Case Manager

Ministry of Social Development
03.2003 - Current

First Aid Certificate - Occupational Health And Safety

SafetyFirst

NZ Cert In Food & Beverage Service - Hospitality

ServiceIQ

NZ Diploma In Health And Wellbeing Level 5 - Health And Wellness

Careerforce

Natl Cert In Public Sector Services - Public Services

Electrotechnology NZ

NZ Certificate In Adult And Tertiary Teaching - Education

Te Pukenga NZ
Abby Reeve