ABBY REILLY
Christchurch,CAN
Summary
Proven leader at building vibrant businesses by developing new prospects and accounts and managing customer relationships to achieve sales goals. Dedicated to generating customer goodwill and loyalty by developing key relationships with decision-makers. Demonstrated leverage network of customer contacts to increase understanding of customer needs and employ business-growth strategies.
Overview
7
7
years of professional experience
Work History
Trade Sales Support
Carters Building Suppliers
01.2022 - Current
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Recommended complementary purchases to customers, increasing revenue.
- Monitored customers for signs of security concerns and escalated issues to management.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
Sales Representative
Dynasty Marketing
05.2021 - 08.2021
- Actively listening and engaging with customers and to build rapport
- Developed medium- and long-term sale strategies
- Adapted to working alone, to working with others to combine sales strategies together
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Retail Assistant
Novo Shoes
10.2020 - 12.2020
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Assisted customers with prompt and polite support in-person and via telephone.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Processed customer returns to manage smooth refunds and exchanges following store procedures.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Monitored customers for signs of security concerns and escalated issues to management.
- Developed strong rapport with customers and created positive impression of business.
- Prioritized helping customers over completing other routine tasks in store.
Supermarket Worker
New World Woolston
03.2020 - 09.2020
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Pleasantly greeted customers and provided prompt and courteous service.
- Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Removed trash, swept, and mopped floors for professional appearance.
- Checked aisles for spills to complete quick clean-up.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Retrieved items for customers and verified prices.
- Communicated with customers and staff politely and professionally to uphold store standards.
- Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
- Operated cash register to accurately process and record customer payments.
- Listened to customer needs and desires to identify and recommend optimal products.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Collected shopping carts from parking lot and returned to stand to keep lot organized.
Service Deli Assistant
New World Waimate, Waimate
08.2017 - 12.2019
- Checked signage and pricing to verify accurate displays on counters and in cases
- Removed food items from inventory and restocked refrigerated and frozen cases to maintain product availability
- Received new inventory and rotated stock by dates to keep items fresh and usable
- Observed key food safety procedures by checking proper storage and appropriate temperatures for cold and frozen items
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors
- Stayed calm and professional in all situations and resolved conflicts to customers satisfaction
- Followed recipes and customer requests to prepare high-quality delicious meals
- Cleaned utensils, dishes and glasses for customer use
- Answered telephone inquiries from customers
- Stored perishable food items in the freezer or refrigerator to protect food from spoilage
- Assessed customer's needs, including food allergies and suggested additional items as appropriate
- Communicated effectively with deli counter customers to answer questions and make recommendations.
Kitchen Hand/Waitress
Studholme Hotel
08.2016 - 04.2017
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials, and took drink orders.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
Education
High School Diploma -
Waimate High School, Waimate
12.2019
Skills
- PPE Use
- Supervision and Leadership
- Teamwork and Collaboration
- Project Planning
- Team Building
- Calm Under Pressure
- Good Telephone Etiquette
- Basic Math
- Excellent Communication
- Multitasking
- Conflict Resolution
- Flexible and Adaptable
- Microsoft Office
- Microsoft Word
- Remote Office Availability
- Organization
- Decision-Making
- Dependable and Responsible
Additional Information
COMMUNITY AND VOLUNTARY WORK -
• Youth emergency service programme.
• Elected student trustee on the Waimate High School Board of Trustees.
• Student council.
• Sports council.
• House leader at Waimate High School.
• Catered for a school on a sports exchange event.
Timeline
Trade Sales Support
Carters Building Suppliers
01.2022 - Current
Sales Representative
Dynasty Marketing
05.2021 - 08.2021
Retail Assistant
Novo Shoes
10.2020 - 12.2020
Supermarket Worker
New World Woolston
03.2020 - 09.2020
Service Deli Assistant
New World Waimate, Waimate
08.2017 - 12.2019
Kitchen Hand/Waitress
Studholme Hotel
08.2016 - 04.2017
High School Diploma -
Waimate High School, Waimate
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