Summary
Overview
Work History
Education
Skills
Timeline
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Abby Roden

Queenstown,New Zealand

Summary

I bring 5 years of hands-on Food & Beverage experience across fine dining, fast casual, and high-volume bartending environments. I have practical training in opening/closing, cocktail artistry, wine pairings, food safety, and NZ Alcohol Safety practices. I’ve been hands-on with cocktail creation, wine pairings, food safety, and NZ alcohol service standards.


Based in Queenstown, I thrive in fast-paced, high-volume settings and have a strong track record of managing busy services while maintaining excellent guest experiences.

I’m known for delivering standout guest experiences—even in the busiest settings—and consistently hitting top sales. Based in Queenstown, I’m ready to jump in immediately with my own transport, a valid Working Holiday Visa (through November), and a full-season commitment.

Overview

3
3
years of professional experience

Work History

Server/ Bartender

Cook Saddle Saloon
12.2024 - 04.2025
  • Rotated between roles: barista, host, bartender, food runner, and cashier in a high-volume international tourist venue
  • Delivered excellent service to large, multilingual groups, adapting to cultural differences
  • Opened and closed the restaurant independently; handled float prep, cash outs, and sales reports
  • Planned and executed profitable late-night events (e.g., NYE, Valentine’s), ensuring safety and compliance
  • Consistently led in sales, upselling high-margin items, and maximizing turnover
  • Crafted artisan cocktails and managed high-paced bar service
  • Collaborated closely with kitchen, bar, and FOH staff for smooth, coordinated shifts


Fine Dining & Casual Server

Signal Mountain Lodge
06.2022 - 10.2024
  • Served in Grand Teton’s busiest restaurant across two dining rooms and a large outdoor patio
  • Managed up to 20 tables simultaneously, delivering attentive, high-quality service under pressure
  • Recognized twice with the Customer Service Award; held top sales record for the 2024 season
  • Expertly guided guests through menu offerings, upselling wines, cocktails, and specials
  • Maintained strict adherence to food safety standards while navigating a high-turnover environment
  • Partnered with kitchen and bar staff to effectively promote specials, boost upsells, and overall sales
  • Delivered memorable service to international travellers, enhancing guest experience and driving repeat business

Server & Part-time Bartender

Downhill Dukes
11.2022 - 05.2024
  • Provided high-volume service in a busy ski resort; consistently ranked among top sellers
  • Regularly brought in $3,000–$5,000 USD per shift while ensuring guests had standout ski vacation experiences
  • Initiated and maintained a partnership with Red Bull, helping bring sponsored influencers to host events at Dukes
  • Promoted specials and coordinated with BOH/FOH teams to manage ticket flow and upsell effectively
  • Cross-trained as a bartender; supported bar service during major events, including the Dew Tour
  • Played a key role in boosting bar visibility and profitability through creative marketing and guest engagement

Server

Dillon Dam Brewery
02.2024 - 04.2024
  • Gained in-depth knowledge of craft beer styles and brewing processes
  • Guided guests through the beer, cocktail, and food menus with tailored recommendations


FOH All Rounder

Sweet Soy
01.2024 - 04.2024
  • Worked directly with the chef & owner to pilot new menu items and manage social media for startup events
  • Cross-trained in food prep and line support; covered all FOH roles including host, runner, server, and bartender
  • Handled high-volume rushes, consistently generating $3,000+ in daily sales
  • Gained experience in fast-paced bartending, crafting artisan cocktails, and upselling effectively


Education

Bachelor of Arts -

Saint Anselm College
01.2020

Skills

  • Bartending (High-Volume & Artisan Cocktails)
  • Barista Skills (incl Alternative Milks, NZ-style coffee)
  • High-Volume Guest Service
  • Knowledge & training on NZ Liquor Laws
  • Upselling & Cross-Selling
  • Food Safety & Hygiene Compliance
  • Menu Knowledge & Pairing Recommendations
  • Knowledge of Craft Beer & Brewing Processes
  • Exceptional Customer Service & Conflict Resolution
  • Influencer & Brand Collaboration (eg, Red Bull)
  • Serving International & Non-English-Speaking Guests

Timeline

Server/ Bartender

Cook Saddle Saloon
12.2024 - 04.2025

Server

Dillon Dam Brewery
02.2024 - 04.2024

FOH All Rounder

Sweet Soy
01.2024 - 04.2024

Server & Part-time Bartender

Downhill Dukes
11.2022 - 05.2024

Fine Dining & Casual Server

Signal Mountain Lodge
06.2022 - 10.2024

Bachelor of Arts -

Saint Anselm College

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Abby Roden