Abby Lee
Christchurch
Overview
5
5
years of professional experience
Work History
Store Manager
Bendon, Ltd
12.2023 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback, and tracking KPI's.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures including reconciling and inventory control.
- Approved regular payroll submissions for employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Senior Sales Consultant
Bendon Ltd
11.2019 - 12.2023
- Coordinated sales presentations tailored specifically for individual clients'' needs and preferences.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Utilized CRM software to track leads, monitor progress, and maintain accurate records of all client interactions.
- Boosted sales revenue by developing and implementing effective sales strategies.
FOH Team Member
Avonhead Tavern And One Good Horse
12.2021 - 05.2023
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Maintained a clean and organized work area, ensuring a safe and sanitary environment for customers and staff.
- Established welcoming atmosphere by greeting each guest warmly.
- Answered customers' questions, recommended items, and recorded order information.
Camp Division Head
Camp Poyntelle
05.2024 - 08.2024
- Maintained accurate records of camper attendance, incident reports, and other necessary documentation per camp policies.
- Managed group dynamics effectively, ensuring all campers felt heard and valued.
- Ensured camper safety by closely adhering to established protocols and guidelines during activities.
- Collaborated with fellow group leaders to develop cohesive programming across various age groups.
- Cultivated strong relationships with fellow staff members, creating a supportive work environment conducive to success.
- Assisted in training new staff members, sharing best practices for effective group leadership techniques.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
Camp Counsellor & Division Head
Camp Poyntelle
05.2023 - 08.2023
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Camp Counsellor
Camp Poyntelle
05.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.
- Led groups of children safely through variety of camp activities.
- Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.
Education
NCEA University Entrance Level 3 -
Burnside High School
Christchurch, NZ12.2020
NCEA Level 2, Merit Endorsement -
Burnside High School
Christchurch, NZ12.2019
NCEA Level 1, Merit Endorsement -
Burnside High School
Christchurch, NZ12.2018
Skills
- Sales Training
- Team Leadership
- Problem Solving
- Conflict Resolution
- Ability To Multitask
- Time Management
- Adaptability
- Communication Skills
Personal Overview
I am a dedicated working professional with demonstrated customer experience specifically work in retail, and also working alongside those with special needs and requirements.
I have just come back from completing a third four month working holiday in the USA, where I worked alongside a big team and managing staff with helping children, and thoroughly enjoyed my time there and thrived.
I have a strong work ethic and enjoy both working alongside and motivating colleagues to aid in achieving business objectives and striving to achieve the best we can.
Timeline
Camp Division Head
Camp Poyntelle
05.2024 - 08.2024
Store Manager
Bendon, Ltd
12.2023 - 05.2024
Camp Counsellor & Division Head
Camp Poyntelle
05.2023 - 08.2023
Camp Counsellor
Camp Poyntelle
05.2022 - 08.2022
FOH Team Member
Avonhead Tavern And One Good Horse
12.2021 - 05.2023
Senior Sales Consultant
Bendon Ltd
11.2019 - 12.2023
NCEA University Entrance Level 3 -
Burnside High School
NCEA Level 2, Merit Endorsement -
Burnside High School
NCEA Level 1, Merit Endorsement -
Burnside High School
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