ABDALLA ALI

• Focused on delivering top-quality products and fostering lasting customer relationships
• Efficient in managing inventory, overseeing sales, and ensuring smooth, accurate transactions
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Provided regular sales reports and forecasts to management.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.

1. Customer Service:

• Assisting customers with their purchases and providing product information.
• Handling customer inquiries, complaints, and returns in a professional manner.
• Ensuring a high level of customer satisfaction.
• Managed approximately 20 incoming calls, emails per day from customers, other stores, and manufacturers for repairs, and tracking orders.

2. Sales:

• Meeting sales targets and contributing to the overall store’s performance.
• Training and motivating staff to achieve individual and team sales goals.
• Managing and organizing sales promotions and events.

3. Inventory Management:

• Overseeing stock levels and ensuring the store is well-stocked with popular items.
• Conducting regular inventory checks and managing stock replenishment.
• Liaising with suppliers and handling stock orders.

4. Staff Supervision:

• Assisting in recruiting, hiring, and training new employees.
• Scheduling staff shifts and managing time-off requests.
• Supervising daily operations and providing support to the team.

5. Visual Merchandising:

• Maintaining an attractive store layout and product displays.
• Implementing seasonal and promotional displays to drive sales.
• Ensuring the store is clean, organized, and visually appealing.

6. Administration:

• Handling daily administrative tasks such as cash handling, banking, and reporting.
• Ensuring compliance with company policies and procedures.
• Assisting the store manager with budgeting and financial planning.

• Customer Service: Delivered friendly, efficient service to ensure a pleasant customer experience, handling orders promptly and accurately.
• Successfully trained and onboarded new staff members, enhancing team productivity.
• Consistently maintained a high customer satisfaction rating, evidenced by positive feedback and repeat customers.
• Resolved customer complaints promptly and effectively, ensuring customer satisfaction and retention.
• Barista Skills: Prepared a wide range of coffee beverages, from espressos and cappuccinos to specialty drinks, ensuring high-quality presentation and taste.
• Cash Handling: Managed cash register operations, including processing transactions and balancing the till at the end of each shift.
• Product Knowledge: Maintained extensive knowledge of menu items and ingredients to assist customers with dietary preferences and recommendations.
• Cleaning & Maintenance: Kept the café clean and welcoming, performing daily maintenance tasks and adhering to health and safety regulations.