Abdul Qader Mohammed

A highly motivated software professional who is passionate about working on Pega. I am Pega Architect with more than 9 years of experience. Proficient at the end-to-end development of an application from requirement analysis to design, development, testing, deployment, and debugging. Excellent communication and interpersonal skills with abilities to provide quick solutions for challenging issues.

• PEGA Certified Lead System Architect Part 1 V8.6 - 2023
• Pega Certified Decisioning Consultant (PCDC) - 2019
• Pega Certified Senior System Architect (CSSA) 72V1 - 2018
• Pega Certified System Architect (CSA) 71V1 - 2016

• Associate Architect - Areteans Technologies - Auckland, New Zealand (July 2023- Present)
• Lead Consultant - Areteans Technologies - Sydney, Australia (April 2021 - July 2023)
• Senior Consultant - Areteans Technologies - Hyderabad, India (Oct 2017 - March 2021)
• Associate Software Engineer - CGI - Bangalore, India (Jan 2015 - Sep 2017)

• PEGA developer having 7+ years of experience in Design, Development, Maintenance, and Documentation of large-scale applications using Pega.
• Experience in working in all phases of the project, from participating in the requirements, design, build phases and delivering high-quality deliverables through user acceptance testing.
• Have experience working on Pega Infinity 23, V8.x and V7.x Versions. Implemented various Pega features while working on different projects such as Case Management, Data Modelling, Integrations, Upgrade, Reporting, Background processing, Security features and User Interface.
• Good experience in implementing Application design using microservices components for large projects. Good understanding of best practices, Guardrails scores, performing code reviews and improving performance of Applications.
• Worked on Pega CLM KYC framework and have good knowledge on the onboarding process, Evaluating the risk factors and implementing the KYC features.
• Strong in working with the Pega Rules, can work on all aspects of Pega by delivering the good quality code. Unique perception towards Pega Development with performance and quality in focus always.
• Have experience in working with offshore resources. Have experience of leading the large team with onshore and offshore resources for the large-scale transformation projects.
• Have worked on the Web Services using Pega Integration capabilities. Have worked on the Rest and Soap Integrations. Have a good understanding of best practices, error handling, application data mapping, and the use of XML and JSON rules.
• Good knowledge of using the Pega low code features and implementing the newly released features.

Project 1:

Project : CLM Customer Onboarding

Client : ASB Bank (New Zealand)

Role  : Lead Consultant

Environment : PEGA v8.3 to V8.7

Duration :  Nov-2020-Jan 2024

Description:

Pega CLM-KYC is providing the workflow functionality to automate the process of customer life cycle management to enable this journey. The Pega CLM process perspective includes the functionality to onboard a new customer, maintain existing customers, and exit existing customers. Using the Pega CLM and KYC framework for the complete process.

Responsibilities:

• Achieving the requirements using the PEGA CLMKYC framework with reusable features. It is an application with Strict Compliance rules, making sure all the deliverables meet the compliance requirements.
• Participating in meetings for new proposals or business needs with product owners, and business leads in ASB. Helping them by providing the required details and quickly providing the necessary insights.
• Using the Pega KYC and CLM framework features and delivering the requirements for onboarding the customer.
• Leading team of 8 developers from offshore and onshore and delivering the MLP’s.
• Providing the design analysis for the future pipeline of work to the Business Analysts for various requirements.
• Collaborated with the testing Leads to verify the test plans for the releases and help remove any blockers.
• Release Manager for all the releases going into production. I followed the ASB guidelines and adhered to the best practices. Getting the approvals from ASB Lead, PO and Business for the approvals and then deploying to production with the offshore team. Monitoring the Prod till the users are used to new features.
• Integrating the application with client legacy application for complete synchronization of the data.
• Constantly improving the due diligence process and onboarding the new entities based on the requirements.
• Building the Risk calculation scorecard rules for the risk assessment process to maintain regulatory compliance throughout the case life cycle.
• Building the Requirement sets for the documentation Collection process.
• Taking care of sprint timely deliveries by following the best practices and deployments across the environments.
• Taking care of the release backlog and curating the sprint plans to achieve it.

Project 2:

Project : QBE Pega DevOps (Automated Release Management)

Client : QBE (Asia Pacific)

Role  : Senior Consultant

Environment : PEGA v8.4.2

Duration :  July-2020-Nov 2020

Description:

Automated Release Management Application is the initiative of the QBE to build a product to simplify the deployment process across the organization. For all the Pega Applications used in the QBE, the Deployment Releases will follow the standard approval process using the ARM. Pega Deployment Manager is used for the recent versions and Jenkins with PRPC Utils is used for the legacy Pega applications. The entire deployment process is automated with notifications sent out on regular basis and updating the JIRA for each release.

Responsibilities:

• Leading a small team and taking complete ownership of the project deliverables.
• Complete Requirement gathering and estimations for each sprint. Demoing the functionalities built to the clients and providing KT sessions to the Application teams.
• Coming up with the Application improvement ideas and suggesting the client on product improvements.
• Worked on multiple tools like Jenkins, Artifactory, Pega Deployment Manager, PRPC Service utils. Integrated all these tools and developed Product (ARM) which will be used for the deployments across the application. Also, have worked on the installation of all the above tools.
• Integrated Jenkins using PRPC Service Utils with the Pega application to automate the deployments for legacy Pega applications.
• Integrated Deployment Manager with the Pega applications and dynamically controlled the releases with Pega application for new versions of PRPC.
• Integrated Pega with JIRA to post the updates for each release Item and updates the comments regularly.
• Customized the Pega Deployment Manager to support the Application release process.
• Created pipelines for different Pega applications. Worked on unit test suites and added the functionality for each application.
• Worked on complete Release workflow, notifications, handling of artifacts, and tracking the deployments.

Project 3:

Project : Inbound Document Management

Client : QBE (Australia)

Role  : Senior Consultant

Environment : PEGA v8.2

Duration :  May-2020-July 2020

Description:

IDM application is for triaging the documents through different communication mediums. It has a success rate of 95+% after the initial release. Inbound takes the email triage automation to the next level by integrating it into ABBYY and QBE core claim systems. All of this, including environment provisioning, upgrades, etc. are achieved in record-breaking four months.

Responsibilities:

• Worked in the IDM for a very short time and was responsible for working on the complete Reporting Requirements of the application.
• Capture the Reporting requirements by regularly discussing with the clients and business stakeholders.
• Worked on the Reconciliation, Operation Reports, and Dashboard widgets setup for the users.
• Worked on the complex Summarized reports to graphically represent the data.
• Worked on the complex list reports. Have setup separate reporting database and have built the process to save the data in the reporting database.
• Configured Schedule Reports to send the reports to the stakeholders regularly.

Project 4:

Project : Akuna Enterprise Workflow Application

Client : TAL (Australia)

Role  : Senior Consultant

Environment : PEGA v8.2, V7.2

Duration :  Oct-2018-Apr 2020

Description:

TAL is a large life insurance provider in Australia. Enterprise Workflow application is TAL’s effort to build an automated workflow management application to serve its Retail customers. Worked on the various interfaces and the most complex integration defects. Upgraded the application in all environments from Version 7.2 to 8.2. Worked on the numerous functionalities such as BIX, Email listeners, Bulk actions, Skill routing, Purge and Archival, Email Functionalities, Background processing using Pega rules. Rooting out performance issues through log analysis and using the PDC. Worked on the production deployments.

Responsibilities:

• Worked on the Pega upgrade from V7.2 to V8.2.
• Worked on the Integrations and have debugged the complex Integration defects. Worked on configuring Service and Connect Rest
• Configured the skill routing for the Underwriter based on multiple factors and implemented the Pega Get Next Work functionality.
• Configured multiple agents based on the complexity of requirements. Worked on the standard and advanced agents.
• Configured the Email functionality by using the correspondence to send to the business users.
• Worked on the Bulk Actions and have developed the functionality to allow the underwriter manager to take multiple actions in one Go.
• Have used various OOTB functionalities to develop the code based on requirements.
• Worked on the reporting by using the Report Definitions and joining with tables to get desired results from different tables.
• Handling the UAT and Production Deployments. Also, providing the post-deployment support.
• Worked on performance issues, Code optimization, and providing production support during the project. Used tools like Kibana and Pega Diagnostic Cloud to get insights into the system performance.
• Peer reviews and doing the code reviews for each sprint.

Project 5:

Project : Quantum

Client : Toyota Financial Services

Role  : Consultant

Environment : Pega V7.3

Duration :  Jan 2018-Oct-2018

Description:

Involved primarily in the design and development of the Front-end capabilities of the Quantum. Worked in the project for the initial 2 phases, collaborated with the highly talented team to deliver the project successfully in a record time. Worked on various integrations for connecting the application with other systems to process the data. The business requirements were developed using high coding standards and strict deadlines. Worked on the DP3 integration, User interface components. Have used activities, decisions, declarative, validations, and various

Responsibilities:

• Worked in the project for the initial 2 phases, collaborated with the highly talented team to deliver the project successfully in a record time.
• Was involved in the design and development of the Front-end capabilities of the Quantum. Worked on developing the screen forms for the TFS complex AML Matrix requirement using various PRPC rules.
• Worked on the Connect-Rest integration and Mapping of the massive application data for the Decision processing (DP3) system for Various Borrower types. Also, worked on the PPSR integration registration and cancellation services.
• Involved with the Documents team to generate the loan offer forms used by TFS for business verifications.
• Used various PRPC rules to achieve the above requirements i.e., Flows, validations, User Interface rules, Activities, Data transforms, Decision rules, OOTB’s, etc.
• In Quantum, we used Pega Agile Studio to track the business requirements and for tracking the Bugs.
• All user stories were developed using high coding standards and in strict deadlines, Created the Unit testing documents for the user stories. Used the debugging tools provided by PRPC for testing.