Abdul Rauf Packeer Mohamed
Takanini,AUK
Summary
Customer-focused professional skilled in relationship management and conflict resolution. Engages diverse stakeholders to enhance satisfaction by effectively addressing concerns and delivering tailored solutions. Committed to quality work and consistently meeting challenges with reliability.
Overview
21
21
years of professional experience
Work History
Third Party Contractor
Muslim Consumers Association
Jalan Tun Ismail, Kuala Lumpur
02.2016 - 04.2025
- Resolved customer issues with knowledgeable and friendly service, enhancing overall satisfaction.
- Engaged consumers in conversation using effective interpersonal skills to build rapport and address needs.
- Collaborated with diverse public complainants to address concerns and resolve issues effectively.
Manager
Asiacrat Sdn Bhd
Ampang , Kuala Lumpur
03.2004 - 08.2018
- Directed daily operations and managed workflow to optimize team performance.
- Collaborated with hiring managers to identify and define staffing needs and requirements.
- Sourced candidates through various online platforms and networking events, expanding the candidate pool.
- Attended industry events to network and promote recruitment services effectively.
Education
Associate of Science - Engineering
Federal Institute of Technology
Kuala Lumpur11-1985
Skills
- Project management
- Stakeholder engagement
- Talent acquisition
- Customer relationship management
- Customer engagement
- Team leadership
- Conflict resolution
- Problem solving
Timeline
Third Party Contractor
Muslim Consumers Association
02.2016 - 04.2025
Manager
Asiacrat Sdn Bhd
03.2004 - 08.2018
Associate of Science - Engineering
Federal Institute of Technology