Hi, I’m
Abeer Makki
Auckland,AUK
Summary
Results-driven IT professional with extensive experience in project delivery and managed services transition. Proven expertise in leading service deployment, managing ITSM processes, and ensuring operational readiness. Seeking to leverage skills in ITSM, project delivery, and customer engagement to drive successful transitions and enhance operational efficiency as a Managed Services Transition Manager. Well-versed in building positive relationships with customers and stakeholders. Possesses strong requirements gathering, scope development, and inventory coordination abilities. Demonstrates exceptional planning competencies while overseeing complex, high-value technical projects.
Overview
19
years of professional experience
1
Certification
Work History
CCL – Spark Group
Transition Manager
02.2023 - Current
Job overview
- Manage Service Management transitions and operational service establishment for CCL products and services.
Air New Zealand
Product Owner – Service Management Squad
01.2022 - 02.2023
Job overview
- Aligned ITSM processes with decentralized IT management.
Foodstuffs North Island
Problem Manager – Service Delivery Lead
08.2019 - 01.2022
Job overview
- Managed problem lifecycle and conducted post-incident reviews.
Manukau Institute of Technology (Contract)
Technology Specialist
02.2019 - 08.2019
Job overview
- Provided support for Active Directory, Exchange 2013, Office 365, and print solutions.
Vodafone Germany
Collaboration Service Manager
02.2013 - 09.2018
Job overview
- Oversaw collaboration services including SharePoint, Teams, and Yammer.
Vodafone Germany
Integration and Consolidation Manager
02.2011 - 02.2013
Job overview
- Managed integration of Windows Infrastructure Services and led decommissioning of legacy solutions.
Vodafone Germany
Technical Lead for Core Services
12.2009 - 01.2011
Job overview
- Managed a global virtual team and ensured end-to-end operation delivery.
Orange Business Services
Incident Management Specialist
11.2005 - 01.2009
Job overview
- Troubleshot incidents for over 200 applications and managed high-priority incidents.
Education
Massey University
MBA Digital Transformation (In Progress)
Helwan University, Egypt
Bachelor of Electronics and Computer Engineering
Skills
- Service Transition Management: Experienced in leading end-to-end service transitions, including connectivity, ITSM processes, and tools deployment
- Stakeholder Management: Strong ability to build and maintain relationships with internal and external stakeholders
- Risk Management: Skilled in identifying and mitigating risks associated with service transitions
- ITSM & Technical Skills: ITIL v4, Agile (Certified Scrum Master), Network & Cloud Computing basics
- Analytical Skills: Advanced reporting and analytical capabilities
Certification
- ITIL v4
- PMP
- CCNA
- CCNA Security
- MCSE
- MCSA
- Agile Project Management (Scrum Master)
- Office 365/Azure Foundation
- Kepner-Tregoe Problem Management
- AWS Certified Cloud Practitioner
Personal Information
- Title: Managed Services Transition Manager
- Nationality: NZ Permanent Residence
References
Minesh Fakir, Business Change and Service Establishment Chapter Lead, +64 3 353 3543, minesh.fakir@concepts.co.nz
Community Service
- Registered Blood Donor with New Zealand Blood Service
- Co-teacher at Manar Foundation for Arabic Teaching
Timeline
Transition Manager
CCL – Spark Group
02.2023 - Current
Product Owner – Service Management Squad
Air New Zealand
01.2022 - 02.2023
Problem Manager – Service Delivery Lead
Foodstuffs North Island
08.2019 - 01.2022
Technology Specialist
Manukau Institute of Technology (Contract)
02.2019 - 08.2019
Collaboration Service Manager
Vodafone Germany
02.2013 - 09.2018
Integration and Consolidation Manager
Vodafone Germany
02.2011 - 02.2013
Technical Lead for Core Services
Vodafone Germany
12.2009 - 01.2011
Incident Management Specialist
Orange Business Services
11.2005 - 01.2009
Massey University
MBA Digital Transformation (In Progress)
Helwan University, Egypt
Bachelor of Electronics and Computer Engineering
- ITIL v4
- PMP
- CCNA
- CCNA Security
- MCSE
- MCSA
- Agile Project Management (Scrum Master)
- Office 365/Azure Foundation
- Kepner-Tregoe Problem Management
- AWS Certified Cloud Practitioner
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