ABEL QUINODOZ
Auckland,AUK
Summary
As an Analyst in Administrative Computing, experienced in the ICT sector, I work with a wide range of individuals across all ages, as well as various cultural backgrounds. With a strong value base, I am a competent, adaptable, and personable professional. I have excellent communication and organizational skills with the drive to deliver high-standard service. Which is transferable and useful for a wide range of roles in the ICT sector. I am a creative and enthusiastic person with a can-do attitude. As an initiative-taking and committed employee, I work well within a team. As a team member, I offer an analytical perspective by working and communicating with others to achieve a common goal beneficial for the organization and clients. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Toyco St. Lukes LTD
12.2022 - 02.2024
- Communicate with customer through various channels, Answer customer queries, Provide information about products, Check product availability, Process orders and transactions, Process requests, De-escalation, Resolve customer complaints, Handle returns and exchanges, Make changes to customers' account
IT Support Technician
Toyco St. Lukes LTD
11.2020 - 01.2024
- Computer routine maintenance, Helpdesk for St Luke's Store and Head Office, Setting up all hardware and ensuring it is connected to the appropriate network, Perform routine inspections, testing, and repairs of lT equipment, Provide training to staff members regarding efficient use of applications and equipment, Document and maintain lT inventory, Review and Resolve lT Helpdesk Requests, Implement computer networks, Design and develop websites, Perform maintenance to websites, Adapt existing programs to meet user requirements, Download, install, and update appropriate software, Conduct assessments to determine the need for changes in hardware/software configurations, Respond to inquiries about software and hardware problems, Prioritize and escalate issues with vendors, as necessary, Manage Office 365, Manage Google Workspace
Freelance Software Developer
05.2019 - 11.2020
- Designing and maintaining software for independent businesses, Determining software and hardware requirements to provide solutions to problems, Responding to inquiries about software and hardware problems, Adapting existing code/programs to meet users' requirements and or expectations, Installing and downloading appropriate software for the organization's hardware, Provided training for the software users to ensure the efficient use of the programs designed
IT Helpdesk
Taller de Bobinados Quinodoz
05.2015 - 05.2019
- Designing and maintaining software for my family business, Determining software and hardware requirements to provide solutions to problems, Responding to inquiries about software and hardware problems, Solve technical issues, from easy to general day-to-day, to more complex technical issues, Installing and downloading appropriate software for the organization's hardware, Provided training for software users to ensure efficient use of programs designed, Remote Support experience, all phone and email-based
IT Helpdesk
Franco Fabril SA.
11.2014 - 05.2015
- Determining software and hardware requirements to provide solutions to problems, Responding to inquiries about software and hardware problems, Adapting existing code/programs to meet users' requirements and or expectations, Installing and downloading appropriate software for the organization's hardware, Troubleshoot, Hardware and software maintenance, Data entry, Assisting the company's lead IT consultant (remote) and providing technical support on-site
Education
Technical High School Diploma -
Arias, Córdoba, Argentina
Analyst in Administrative Computing (3-year Diploma) -
Instituto Superior Particular N 9145 Católico De Enseñanza Superior
01.2011
Skills
- MS Windows
- MS Office
- SQL
- Visual Basic
- Troubleshooting/repairing/maintenance of computers
- Critical Thinking
- Customer Service
- Problem Resolution
- Microsoft Excel
- Professional telephone demeanour
- Active Listening
- Problem-solving abilities
- Problem Resolution
- Microsoft Excel
- Active Listening
- Problem Resolution
- Microsoft Excel
- Professional telephone demeanour
- Active Listening
- Problem Resolution
- Microsoft Excel
- Professional telephone demeanour
- Active Listening
Attributes
- Genuine: friendly with a sense of humour.
- Open-minded: non-discriminatory and culturally aware.
- Patient: tolerant and flexible.
- Optimistic: cheerful outlook and enthusiastic.
- Resilient: able to cope with emotionally demanding situations.
- Supportive: encouraging and empowering.
References
References available upon request.
Hobbies and Interests
I like the outdoors and keeping active, I enjoy spending quality time with my friends doing different activities such as playing volleyball, football, tennis, playing guitar, or any other excuse to share a beautiful moment together. I have a passion for knowledge and learning new things, this is why I spend a lot of time reading and researching things I like such as computers, electronic devices, music, traveling, fitness, and health in general.
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Toyco St. Lukes LTD
12.2022 - 02.2024
IT Support Technician
Toyco St. Lukes LTD
11.2020 - 01.2024
Freelance Software Developer
05.2019 - 11.2020
IT Helpdesk
Taller de Bobinados Quinodoz
05.2015 - 05.2019
IT Helpdesk
Franco Fabril SA.
11.2014 - 05.2015
Technical High School Diploma -
Arias, Córdoba, Argentina
Analyst in Administrative Computing (3-year Diploma) -
Instituto Superior Particular N 9145 Católico De Enseñanza Superior
Similar Profiles
Angela ClarkAngela Clark
IV Trauma IV Chemotherapy Specialist at CHI ST LUKES HEALTH - BAYLOR ST LUKES MEDICAL CENTERIV Trauma IV Chemotherapy Specialist at CHI ST LUKES HEALTH - BAYLOR ST LUKES MEDICAL CENTER
Luisita DelaollaLuisita Delaolla
Medical Assistant/Referral Coordinator at CHI ST LUKES HEALTH - BAYLOR ST LUKES MEDICAL CENTERMedical Assistant/Referral Coordinator at CHI ST LUKES HEALTH - BAYLOR ST LUKES MEDICAL CENTER
Sierra BundySierra Bundy
Data Specialist at Air St. Lukes, St. Luke's Health SystemData Specialist at Air St. Lukes, St. Luke's Health System
Kaufusi KioaKaufusi Kioa
Warehouse Forklift Operator at Allproof IndustriesWarehouse Forklift Operator at Allproof Industries
ANANI FAAFETAIANANI FAAFETAI
Meat Processor at SILVER FERNS FARMMeat Processor at SILVER FERNS FARM