Abhay Jaiswal
Rotorua,BOP
Summary
Experienced Front Office Manager at Arawa Park Hotel by EVT Chain of Hotels, with a strong focus on guest service and daily operations. Skilled in leading teams, using reservation systems like Opera, and improving guest satisfaction. I have expertise in managing finances, training staff, and boosting service quality.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front Office Manager
Arawa Park Hotel by EVT Chain of Hotels
09.2020 - Current
- Managed daily Front Office operations, including guest services, reservations, and staff scheduling, ensuring smooth workflows and exceptional service.
- Trained and supervised staff, conducted arrival checks, and resolved guest concerns efficiently.
- Oversaw Night Audit processes, financial reconciliation, and compliance with policies.
- Improved guest satisfaction scores and optimized team performance during high-occupancy periods.
- Collaborated with other departments to maintain operational excellence and enhance the guest experience.
Night Manager
Art Deco Masonic Hotel & Expressotel
07.2019 - 09.2020
- Prepared nightly reports for management to inform strategic decision-making.
- Motivated team to meet nightly operational goals for improved service delivery.
- Implemented cost-control measures to enhance profitability without compromising quality.
- Coordinated shift schedules to ensure optimal staff coverage for peak hours.
Education
Post-Graduate Certificate Level -8 - Hotel Management
Pacific International Hotel Management School
New Plymouth, NZ12-2019
Bachelor in Hotel Management - Hotel Management
Indian Institute of Hotel Management
Gwalior India05-2016
Skills
- Guest Service Excellence & Issue Resolution
- Team Leadership & Staff Training
- Strong Communication & Interpersonal Skills
- Operational Management & Workflow Optimization
- Financial Oversight & Night Audit Expertise
- Proficient in Reservation Systems -Opera
- Multitasking & Problem Solving
- Sales & Upselling Techniques
- Customer Feedback Management & Improvement
Certification
- First Aid Essential
- Duty Manager License
- Elevate Future Leader Program
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Front Office Manager
Arawa Park Hotel by EVT Chain of Hotels
09.2020 - Current
Night Manager
Art Deco Masonic Hotel & Expressotel
07.2019 - 09.2020
- First Aid Essential
- Duty Manager License
- Elevate Future Leader Program
Post-Graduate Certificate Level -8 - Hotel Management
Pacific International Hotel Management School
Bachelor in Hotel Management - Hotel Management
Indian Institute of Hotel Management
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