Abhijeet Kulkarni
Auckland,Pt. Chevalier
Summary
Detail-oriented Customer Service professional bringing demonstrated success in transforming challenges into customer satisfaction. Over 15 years of guest service experience in hospitality industry. Now looking for next opportunity where I can utilise Excellent Customer Service Skills.
Overview
11
11
years of professional experience
Work History
Hospitality Services Manager (F&B Manager)
Soho Hotel
2024.02 - 2024.04
- Managing customer queries/complaints in timely and efficient manner.
- Increased repeat business with exceptional customer service, catering to individual guests'' preferences and needs.
- Increased customer service ratings significantly through personable service.
- Offered appropriate catering options based on expected attendees when coordinating events.
- Reduced employee turnover rates by implementing comprehensive hiring practices focused on selecting dedicated professionals committed to providing excellent hospitality service.
Hospitality Services Manager (F&B Manager)
Rydges Hotels and Resorts
2023.02 - 2023.12
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Coordinated logistics for large-scale events, significantly reducing setup times and eliminating scheduling conflicts.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Hospitality Services Manager (F&B Manager)
Chateau Tongariro Hotel
2021.11 - 2023.02
- Analyzed guest feedback to identify areas for improvement, leading to enhanced quality of services provided.
- Improved overall revenue growth through upselling techniques, personalized services, and targeted promotions for guests.
- Oversaw successful event planning from conceptualization to execution, ensuring each aspect met client expectations while adhering to budget constraints.
- Maintained accurate inventory records, proactively ordering necessary supplies and minimizing waste through careful monitoring of stock levels.
- Streamlined operations for increased efficiency in managing daily tasks and addressing customer concerns.
Hospitality Services Manager/Assistant F&B Manager
Hermitage Hotel
2019.07 - 2021.11
- Reduced employee turnover rates by implementing comprehensive hiring practices focused on selecting dedicated professionals committed to providing excellent hospitality service.
- Established strong relationships with vendors, negotiating favourable pricing agreements on supplies and equipment necessary for daily operations.
- Managed budget allocations effectively, ensuring adequate resources for staff salaries, maintenance costs, and inventory replenishment.
- Improved overall revenue growth through upselling techniques, personalized services, and targeted promotions for guests.
Hospitality Services Manager (Restaurant & Bar)
Millennium Hotels and Resorts
2017.12 - 2019.06
- Ensured prompt resolution of guest complaints through proactive problem-solving skills combined with empathetic listening abilities.
- Developed staff training programs that resulted in improved team performance and higher guest satisfaction ratings.
- Maintained accurate inventory records, proactively ordering necessary supplies and minimizing waste through careful monitoring of stock levels.
- Collaborated with various departments to ensure seamless coordination of events and services for optimal guest experience.
Hospitality Services Manager/F&B Supervisor
Grand Millennium Hotel
2013.10 - 2017.12
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Supervised a diverse team of employees, fostering a culture of teamwork, communication, and mutual support among staff members.
- Evaluated performance metrics regularly to identify areas requiring improvement and implementing appropriate adjustments in response.
- Streamlined operations for increased efficiency in managing daily tasks and addressing customer concerns.
Education
Post Graduate Diploma - International Hospitality Management
AUT
AucklandBachelor of Hotel Management - Hotel Management
RSTM Nagpur University
IndiaSkills
- Customer Rapport Building
- Excellent Verbal and Written Communication
- Ability to Prioritise and Multitask
- Complaint Handling & Problem-Solving
- Attention to Detail
- Quick Learner
- Data entry proficiency
- Advanced Computer Skills
Timeline
Hospitality Services Manager (F&B Manager)
Soho Hotel
2024.02 - 2024.04
Hospitality Services Manager (F&B Manager)
Rydges Hotels and Resorts
2023.02 - 2023.12
Hospitality Services Manager (F&B Manager)
Chateau Tongariro Hotel
2021.11 - 2023.02
Hospitality Services Manager/Assistant F&B Manager
Hermitage Hotel
2019.07 - 2021.11
Hospitality Services Manager (Restaurant & Bar)
Millennium Hotels and Resorts
2017.12 - 2019.06
Hospitality Services Manager/F&B Supervisor
Grand Millennium Hotel
2013.10 - 2017.12
Post Graduate Diploma - International Hospitality Management
AUT
Bachelor of Hotel Management - Hotel Management
RSTM Nagpur University
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