Abhilash Reddy Dammagari
Summary
Dynamic professional with extensive experience in team supervision, conflict resolution, and operational oversight. Proven ability to leverage leadership and problem-solving skills to ensure seamless operations while fostering teamwork and driving productivity. Dedicated to cultivating a collaborative environment that aligns with organizational goals and enhances overall performance. Recognized for reliability and adaptability in the face of changing demands, with a strong emphasis on effective communication and leadership.
Overview
14
14
years of professional experience
Work History
Shift Manager/Retail Manager
SmarteCarte NZ Ltd
Auckland Airport, New Zealand
10.2018 - 04.2025
- Trained and mentored new employees to maximize team performance.
- Trained new employees on proper use and care of tools, machinery, and safety protocols.
- Supervised employees and oversaw quality compliance with company standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
- Promoted a positive work environment through open communication and constructive feedback.
- Scheduled staff to establish adequate coverage during peak business hours.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
Team Leader
OCS
Auckland Airport, New Zealand
03.2016 - 09.2016
- Baggage Hall support team in customs arrivals
- Crew and passenger escorting
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Established clear communication channels to facilitate timely exchange of information between team members and stakeholders
Banking Operations Specialist
HSBC Bank Ltd
Hyderabad, India
05.2014 - 04.2015
- Streamlined banking operations by implementing new procedures and optimizing workflow.
- Reduced operational errors by conducting thorough audits and providing staff training.
- Implemented policies to improve efficiency and team performance.
- Handled various accounting transactions.
- Processed wide variety of retail banking transactions for personal and commercial customers.
- Assisted customers with banking needs and inquiries.
- Performed account maintenance by closing out accounts and changing customer addresses.
Senior Sales Executive
ICICI Bank Private limited
Hyderabad, India
10.2013 - 05.2014
- Exceeded sales targets by effectively managing a diverse portfolio of products and services.
- Utilized multiple marketing strategies to improve profitability.
- Established long-lasting relationships with key clients through effective account management and consistent communication.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
Senior Sales Officer - Part Time
METRO WAREHOUSE
Hyderabad, India
01.2011 - 08.2013
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Achieved consistently high annual sales targets by diligently monitoring progress and adjusting strategies as needed.
Education
Master of Business Administration - Finance
Osmania University
01-2013
Diploma - Business Management and Hospitality and Tourism
NTEC College
05.2016
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Punctual and reliable
- Training and mentoring
- Staff supervision
- MS office
- Energetic and enthusiastic
Languages
English: Native/Bilingual
Hindi: Native/Bilingual
Telugu: Native/Bilingual
Interests
- Participating in cultural exchange programs and homestays
- Road Trips
- Fundraising Events
- Playing Sports
- Music
- Gym Workouts
Timeline
Shift Manager/Retail Manager
SmarteCarte NZ Ltd
10.2018 - 04.2025
Team Leader
OCS
03.2016 - 09.2016
Banking Operations Specialist
HSBC Bank Ltd
05.2014 - 04.2015
Senior Sales Executive
ICICI Bank Private limited
10.2013 - 05.2014
Senior Sales Officer - Part Time
METRO WAREHOUSE
01.2011 - 08.2013
Master of Business Administration - Finance
Osmania University
Diploma - Business Management and Hospitality and Tourism
NTEC College