Summary
Overview
Work History
Education
Skills
Languages
Interests
Timeline
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Abhilash Reddy Dammagari

Abhilash Reddy Dammagari

Summary

Dynamic professional with extensive experience in team supervision, conflict resolution, and operational oversight. Proven ability to leverage leadership and problem-solving skills to ensure seamless operations while fostering teamwork and driving productivity. Dedicated to cultivating a collaborative environment that aligns with organizational goals and enhances overall performance. Recognized for reliability and adaptability in the face of changing demands, with a strong emphasis on effective communication and leadership.

Overview

14
14
years of professional experience

Work History

Shift Manager/Retail Manager

SmarteCarte NZ Ltd
10.2018 - 04.2025
  • Trained and mentored new employees to maximize team performance.
  • Trained new employees on proper use and care of tools, machinery, and safety protocols.
  • Supervised employees and oversaw quality compliance with company standards.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
  • Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
  • Implemented process improvements that streamlined daily operations, enhancing overall efficiency within the shift.
  • Promoted a positive work environment through open communication and constructive feedback.
  • Scheduled staff to establish adequate coverage during peak business hours.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.

Team Leader

OCS
03.2016 - 09.2016
  • Baggage Hall support team in customs arrivals
  • Crew and passenger escorting
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
  • Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Established clear communication channels to facilitate timely exchange of information between team members and stakeholders

Banking Operations Specialist

HSBC Bank Ltd
05.2014 - 04.2015
  • Streamlined banking operations by implementing new procedures and optimizing workflow.
  • Reduced operational errors by conducting thorough audits and providing staff training.
  • Implemented policies to improve efficiency and team performance.
  • Handled various accounting transactions.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Assisted customers with banking needs and inquiries.
  • Performed account maintenance by closing out accounts and changing customer addresses.

Senior Sales Executive

ICICI Bank Private limited
10.2013 - 05.2014
  • Exceeded sales targets by effectively managing a diverse portfolio of products and services.
  • Utilized multiple marketing strategies to improve profitability.
  • Established long-lasting relationships with key clients through effective account management and consistent communication.
  • Achieved sales goals and service targets by cultivating and securing new customer relationships.
  • Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.

Senior Sales Officer - Part Time

METRO WAREHOUSE
01.2011 - 08.2013
  • Researched sales opportunities and possible leads to exceed sales goals and increase profits.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Achieved consistently high annual sales targets by diligently monitoring progress and adjusting strategies as needed.

Education

Master of Business Administration - Finance

Osmania University
01-2013

Diploma - Business Management and Hospitality and Tourism

NTEC College
05.2016

Skills

  • Cash handling
  • Decision-making
  • Customer service focus
  • Employee training
  • Workplace safety
  • Punctual and reliable
  • Training and mentoring
  • Staff supervision
  • MS office
  • Energetic and enthusiastic

Languages

English: Native/Bilingual
Hindi: Native/Bilingual
Telugu: Native/Bilingual

Interests

  • Participating in cultural exchange programs and homestays
  • Road Trips
  • Fundraising Events
  • Playing Sports
  • Music
  • Gym Workouts

Timeline

Shift Manager/Retail Manager

SmarteCarte NZ Ltd
10.2018 - 04.2025

Team Leader

OCS
03.2016 - 09.2016

Banking Operations Specialist

HSBC Bank Ltd
05.2014 - 04.2015

Senior Sales Executive

ICICI Bank Private limited
10.2013 - 05.2014

Senior Sales Officer - Part Time

METRO WAREHOUSE
01.2011 - 08.2013

Master of Business Administration - Finance

Osmania University

Diploma - Business Management and Hospitality and Tourism

NTEC College

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Abhilash Reddy Dammagari