Abhimanyu Golen
Queenstown,OTA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Floor Manager
Graphics On Shirts Ltd.
Auckland, AUK
02.2016 - 12.2017
- maintaining spaces and facilities
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Developed detailed plans based on broad guidance and direction.
- completing records and reports as required
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- overseeing building security ,repoting and correcting health and safety violations.
Night Manager
Distinction Luxmore Hotel Te Anau
Te Anau, STL
01.2019 - 07.2020
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed detailed plans based on broad guidance and direction.
- enforcing safety regulations according to the industry standards and government regulations.
- Defined clear targets and objectives and communicated to other team members.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Established team priorities, maintained schedules and monitored performance.
Hotel Receptionist Manager
Mipad
Queenstown
07.2020 - 04.2023
- carrying out daily closing and a data backup of the software system for reception and accounting
- Trained employees in essential job functions.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Created organized filing system to manage department documents.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Implemented project management techniques to overcome obstacles and increase team productivity.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Motel Manager
Asure Explorer Motel And Apartments
Te Anau, STL
09.2023 - 09.2024
- Improved guest satisfaction by implementing efficient check-in and check-out procedures.
- Managed daily operations for better customer service and increased revenue.
- Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
- Trained staff on best practices, enhancing overall motel performance and guest experience.
Cafe and Store Manager
Cathedral Cafe
Manapouri, STL
09.2024 - 05.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
Pre Trade Course in Carpentry Level 3 - Level 3 Trade Qualification in Carpentry
Southern Institute of Technology
Queenstown, NZ03.2021
Diploma - Business Administration And Management
Auckland University of Technology
Auckland, AUK06.2017
Skills
- Employee Interaction
- Hospitality Management
- Assembly Protocols
- Attention to Detail
Timeline
Cafe and Store Manager
Cathedral Cafe
09.2024 - 05.2025
Motel Manager
Asure Explorer Motel And Apartments
09.2023 - 09.2024
Hotel Receptionist Manager
Mipad
07.2020 - 04.2023
Night Manager
Distinction Luxmore Hotel Te Anau
01.2019 - 07.2020
Floor Manager
Graphics On Shirts Ltd.
02.2016 - 12.2017
Pre Trade Course in Carpentry Level 3 - Level 3 Trade Qualification in Carpentry
Southern Institute of Technology
Diploma - Business Administration And Management
Auckland University of Technology