ABHINA SUDHEER ERAYIL POONJEN

• Maintained strict confidentiality in handling sensitive information and documents, ensuring secure storage and disposal procedures.
• Preparing, scanning and uploading documents to the patient's file.
• organizing and sorting the mail that come from various department
• Proven ability to learn quickly and adapt to new situations.
• Answering phone promptly and in a professional way and resolve concerns.
• Respects and maintains client confidentiality, rights, and dignity at all times.
• Managing the work emails whenever necessary.
• Acquire relevant information for uploading patient's documents.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.

• Answering phone promptly and direct incoming calls to correct department or individual.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
• Maintained personnel records and updated internal databases to support document management.
• Respond to inquiries from callers seeking information.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
• Organized, maintained and updated information in computer databases.

• Maintained clean environment with due consideration to health and safety issues and infection control policy.
• Adhered to patient special diets and provided supplementary drinks under nursing staff supervision.
• Arranged bedding and cushions to enhance patient comfort in bed and chairs.
• Transferred patients from operation theatre to ward or surgical admission unit.
• Picking up patients from wards for surgery.
• Stocking up the scrub rooms

• Maintained customer satisfaction with quick and professional handling of product returns.
• Assisted with hiring, training and mentoring new staff members.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Trained team members in successful strategies to meet operational and sales targets.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Supervised guests at front counter, answering questions regarding products.
• Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
• Managed inventory control, cash control, and store opening and closing procedures.

• Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
• Kept clients engaged in social networks and communities for personal health and growth.
• Helped clients manage and reach individual goals, supporting independent progression and social skills.
• Promoted community integration by providing extensive physical, emotional and social support.
• Maintained record of daily individual activities, behaviors and pertinent incidents for patient analysis and assessment.
• Analyzed overall patient performance and recommended adjustments to care plan goals, supporting individual progression.

• Delivered prompt service to prioritize customer needs.
• Handled customer inquiries and suggestions courteously and professionally.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests for products, services, and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Maintained up-to-date knowledge of product and service changes.

Helped students to learn and understand of accountancy

Helped students to achieve their personal academic role by preparing them with the study topics

Prepared lessons by studying lesson plans and reviewed textbooks in detail in order to help students learn the topics

Helped students to complete assignments