Abhinav Bindra
Palmerston North,MWT
Summary
I have good experience in customer service with a positive attitude and good communication skills who believes that I possess the necessary skills to provide an exceptional service to others. I would like to associate myself with a growing and progressive organization and work in a challenging environment that will provide opportunities for learning and growth, as well as gaining exposure and seeking my own identity. Talented Administrator highly successful at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions.
Overview
8
8
years of professional experience
Work History
Administrator and Store Assistant Manager
Macpac
12.2022 - Current
- Managed opening and closing of store procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, answering phone calls, responding emails, receiving parcels
- Processed payments for credit and debit cards and returned proper change for cash transactions
- Coordinating office activities to secure efficiency and compliance
- Attending to guests and informing a relevant person
- Approved regular payroll submissions for employees
- Raising purchase with a vendors
- Answering customer calls and forwarding to different departments and specific person.
Office Assistant
Tasman Liquor Distribution
10.2022 - 02.2023
- Completed clerical tasks such as filing, copying, and distributing mail
- Interacted with customers by phone, email, or in-person to provide information
- Executed record filing system to improve document organization and management
- Informed and supported business leaders through consistent communication and administrative support duties like answering calls, responding to emails and printing invoices.
Retail Store Manager
Black bull Liquor
11.2020 - 10.2022
- Managed store organization, maintenance and purchasing functions
- Trained team members in successful strategies to meet operational and sales targets
- Resolved customer service issues promptly
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets
- Completed routine store inventories
- Managed inventory control processes to restore back stock, control costs and maintain sales floor levels to meet customer needs
- Optimized store displays and appearance via strategic merchandising
- Examined merchandise to verify correct pricing and attractive displays.
Assistant Store Manager
Super Liquor
04.2018 - 02.2019
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement
- Analyzed and interpreted store trends to facilitate planning
- Directed merchandising, promotion, and brand loyalty efforts for business segment with greatest sales volume.
Customer Service Associate
GAS Petrol Station
07.2017 - 02.2018
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Informed customers about special promotions and provided detailed information for various products
- Developed and actualized customer service initiatives to decrease wait times
- Handling Cash Drawer and balancing Cash.
Caregiver
Craigweil Rest homes And Hospital
07.2016 - 03.2017
- Assisted with dressing guidance, grooming, meal preparation and medication reminders
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Built strong relationships with clients to deliver emotional support and companionship
- Cleaned house, ran errands, managed laundry and making bed
- Provided safe mobility support to help patients move around personal and public spaces.
Education
NZ Diploma in Business Management -
Kiwi Institute of Training And Education Auckland
Auckland, AUK03.2017
Skills
- Microsoft office
- Outlook
- PowerPoint
- Spreadsheets
Office Skills
- Data entry
- Good verbal, listening and written communication.
- Customer service
- Profit and Loss Control
- Complaint Handling
- Staff Management
License
NZ Full Driver’s License
Personal Information
Visa Status: NZ Resident Visa
References
References on request
Timeline
Administrator and Store Assistant Manager
Macpac
12.2022 - Current
Office Assistant
Tasman Liquor Distribution
10.2022 - 02.2023
Retail Store Manager
Black bull Liquor
11.2020 - 10.2022
Assistant Store Manager
Super Liquor
04.2018 - 02.2019
Customer Service Associate
GAS Petrol Station
07.2017 - 02.2018
Caregiver
Craigweil Rest homes And Hospital
07.2016 - 03.2017
NZ Diploma in Business Management -
Kiwi Institute of Training And Education Auckland
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