Abhinav Verma
Auckland
Summary
Experienced professional in Hospitality and Retail with over 7 years of experience. Possessing a NZ Permanent Resident Visa, I offer strong communication skills, time management, and creative thinking. Recognized for exceptional time management and in-depth knowledge of customer service. Bilingual, hardworking, and enthusiastic about joining a new team.
Overview
10
10
years of professional experience
Work History
Warehouse Storeperson
Service Foods
12.2024 - Current
- Pick and Pack orders for Dominos dry and freezer.
- Wrap pallets and assist in loading and dispatching.
- Assist with handling stocks and restocking.
- Maintain a clean and organised work environment.
- Assist with general warehouse functions.
Assistant Store Manager
Macpac
01.2023 - 12.2024
- Managing daily operations, including store opening and closing procedures, cash handling, and inventory management.
- Ensuring customer satisfaction with a problem-solving attitude.
- Assist in managing inventory levels, ordering stock, and conducting stock audits.
- Support scheduling to ensure adequate staff coverage during peak times.
- Manage and train junior employees, ensuring they meet performance targets and provide exceptional customer service.
- Ensure that the store is always clean, organised and visually appealing.
- Monitor sales performance and take corrective action as needed.
Venue Manager
Churchills Tavern
02.2021 - 12.2022
- Scheduled staff hours and allocated resources to maximize team member performance.
- Built and managed team to keep daily operations running smoothly.
- Recruited, hired and trained new members of bar staff.
- Maximized revenue by calculating inventory and retail costs, updating prices regularly.
- Brought forth a high level of customer service at all times.
- Developed strong relationships with suppliers, negotiating favorable terms and pricing.
- Assisted bartenders by restocking drink supplies and maintaining cleanliness of bar areas.
Assistant Bar Manager
Surf Inn
11.2019 - 01.2021
- Delivered exceptional customer service by tending to guest needs.
- Promoted and coordinated upcoming bar events, fundraisers and vendor opportunities.
- Assisted bartenders by restocking drink supplies and maintaining cleanliness of bar areas.
- Scheduled and received deliveries and verified goods received against paperwork.
- Performed some food preparation and service tasks, such as cooking, clearing tables and serving food and drinks when necessary.
- Maintains drink recipe documentation.
- Oversees planning for special events.
- Selects and purchases liquor and other supplies.
- Oversees staff, including bartenders and, in some cases, bouncers, wait staff, and/or kitchen staff as well.
Assistant Store Manager
One Stop Shop
04.2017 - 09.2019
- Highlighted sale items and promotions with proper signage and displays.
- Used proven customer engagement techniques to increase sales.
- Maintained organized store environment for customer and employee health and safety.
- Monitored suppliers to ensure that efficiently and effectively provide needed goods and services within budgetary limits.
- Planned store layouts or designed displays.
- Provided optimal assistance to the General Manager and handled a variety of tasks.
Room Attendant
Rendezvous Grand Hotel
12.2014 - 03.2017
- Replenished hotel rooms with drinking glasses, linens and bathroom supplies to maintain adequate stock of items for guests.
- Kept storage areas and carts well-stocked, clean and tidy.
- Sorted, counted and marked clean linens and stored in linen closets.
- Sorted clothing and other articles, loaded washing machines and ironed and folded dried items.
Education
NZ diploma - Business Level 6
Whitireia Polytechnic
12.2015
Skills
- Leadership
- Fast Learner
- Team Player
- Ability to work under pressure
- Attention to detail
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Warehouse Storeperson
Service Foods
12.2024 - Current
Assistant Store Manager
Macpac
01.2023 - 12.2024
Venue Manager
Churchills Tavern
02.2021 - 12.2022
Assistant Bar Manager
Surf Inn
11.2019 - 01.2021
Assistant Store Manager
One Stop Shop
04.2017 - 09.2019
Room Attendant
Rendezvous Grand Hotel
12.2014 - 03.2017
NZ diploma - Business Level 6
Whitireia Polytechnic
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