ABHISHEK BISHNOI
Auckland,New Zealand
Summary
Accomplished mixologist at I Village Restaurant, renowned for crafting signature cocktails that boosted sales and enhanced guest experiences. Leveraged advanced mixology techniques and exceptional customer service skills to mentor teams and optimize operations. Proficient in bar management and inventory control, driving significant revenue growth and improving service ratings by over six months.
Overview
3
3
years of professional experience
Work History
Mixologist
I village Restaurant
Auckland, New Zealand
03.2024 - Current
- Crafted and served signature cocktails, enhancing guest experience and driving repeat visits within the first year.
- Developed a seasonal cocktail menu that boosted beverage sales, contributing significantly to the hotel's overall revenue growth.
- Trained and mentored junior bartenders, improving cocktail preparation speed and boosting customer service ratings over six months.
- Implemented cost-control measures to reduce bar waste, optimize inventory management, and maintain beverage quality.
- Collaborated with local suppliers to source unique ingredients, resulting in a comprehensive cocktail menu.
- Utilized advanced mixology techniques to create unique and delicious drinks.
- Delivered attentive customer service to enhance guest satisfaction.
- Ensured compliance with all local and state regulations.
- Demonstrated exceptional knowledge of spirits, wines, and beers.
- Responsible for opening and closing the bar.
- Handled cash and credit transactions.
- Recorded and monitored liquor inventory.
- Resolved customer complaints in a timely and professional manner.
- Promoted a restaurant recognized for its signature cocktails and enhanced guest experiences.
Crew
McDonald's
Landsdale, Australia
07.2023 - 09.2023
- Provided exceptional customer service in fast-paced restaurant environment, enhancing customer satisfaction.
- Multitasked efficiently to take orders and deliver food accurately, ensuring smooth operations during peak hours.
- Communicated effectively to understand and fulfill customer needs, contributing to positive dining experiences.
- Proficient in accurately processing orders, handling payments, and maintaining a clean work area.
Front of House
Little B
Mount Lawley, Australia
06.2023 - 09.2023
- Resolved customer complaints quickly and efficiently, enhancing overall satisfaction.
- Implemented strategies that significantly improved customer satisfaction.
- Coordinated with kitchen staff to ensure timely delivery of food to tables.
- Assisted with training new front of house staff on restaurant policies and procedures.
- Processed payments using point of sale systems, including cash, debit, and credit cards.
- Answered incoming calls and responded to customer inquiries in a timely manner.
- Maintained organized and accurate records of customer orders and transactions.
- Maintained organized records of customer orders and transactions.
- Participated in team meetings to discuss restaurant operations and customer feedback.
Education
Duty Manager's Certification - Manager's license
Auckland Council
New Zealand11.2025
Bachelor of Business Administration -
Amity University
India01.2023
Skills
- Customer service
- Point of Sale System
- Bar Management
- Liquor Pairing
- Beverage Inventory
- Upselling Techniques
- Opening/Closing Procedures
- Attention to detail
- Teamwork
- Multitasking
- Menu knowledge
References
- Ravi Kumar, Manager at Le Viet kitchen, Ponsonby
- Dimple Girish, Owner at I village
Languages
- Hindi
- German
- English, Advanced
Timeline
Mixologist
I village Restaurant
03.2024 - Current
Crew
McDonald's
07.2023 - 09.2023
Front of House
Little B
06.2023 - 09.2023
Duty Manager's Certification - Manager's license
Auckland Council
Bachelor of Business Administration -
Amity University