Abhishek Kaushik
Manurewa,New Zealand
Summary
Results-driven IT professional with over 12 years of experience in cloud, on-premise, and virtual infrastructure, complemented by a strong background in client-focused IT support. Expertise includes Azure, Windows Server, hardware management, Office 365, Azure Active Directory, Virtual Desktop Infrastructure, and troubleshooting complex technical issues. Proven track record as an IT Engineer with 2.5 years of dedicated Wintel support experience in New Zealand, consistently ensuring reliable and efficient service delivery. Currently holds a New Zealand-specific work visa valid until September 2027.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Azure Cloud Infrastructure Engineer
Tata Consultancy Services Ltd
Auckland, AUK
10.2023 - Current
- Working as an AD/Domain Administrator at TCS, managing 40,000+ users across 10 domains for a major AU/NZ client.
- Providing end-to-end IT Engineer and Wintel support, ensuring stable and secure Windows Server and endpoint operations.
- Handling client-focused responsibilities, including onsite support, issue resolution, and direct coordination with AU/NZ business teams.
- Managing user lifecycle, OU structure, domain security, and Group Policy creation, deployment, and troubleshooting.
- Administering Intune for device enrollment, compliance, application deployment, and endpoint security management.
- Supporting Azure AD, hybrid identity, conditional access, and authentication workflows across cloud and on Prem environments.
- Overseeing hardware asset management, including procurement, tracking, allocation, and lifecycle updates.
- Troubleshooting AD, DNS, DHCP, VPN, Windows systems, and enterprise application issues with minimal downtime.
- Delivering high-quality client service, ensuring timely resolution of escalations and maintaining strong stakeholder relationships.
- Collaborating with cross-functional teams to enhance operational efficiency, security posture, and service delivery across the environment.
Associate – IT GS L2 Support
Sapient Consulting Pvt. Ltd.
India
10.2016 - 10.2022
- Experienced in Azure subscription setup, VNet design based on IP requirements, and deployment of NSGs across subnets.
- Experienced in provisioning Azure VMs using Availability Sets/Zones, resizing, disk management, and supporting private/public Web Apps.
- Hands-on expertise with Storage Accounts, access controls, SAS tokens, access keys, backups, and lifecycle management.
- Good knowledge of NSG configuration, port access rules, and Load Balancer VM attachment/detachment.
- Experienced in Azure Backup and Disaster Recovery operations.
- I worked as a Cloud Administrator managing Azure VMs, Storage, Resource Groups, and hybrid cloud environments.
- Performed remote troubleshooting of Windows and Azure VMs, application deployments, and performance monitoring.
- Administered Windows Server 2012, resolved IP issues, and collaborated with cross-functional support teams.
- Involved in planning, designing, and migrating environments from on-premises to cloud.
- Provided L2 support across EMEA, MEA, APAC, and NAMR regions in a 24×5 operational model.
- Managed Domains, Users, Groups, Data Protection, and Fault Tolerance across enterprise systems.
- Delivered end-user support for hardware, software, mobile devices, VDI, and network-related issues.
- Configured mail accounts, shared drives, Distribution Lists, and shared mailboxes.
- Troubleshot advanced incidents involving Windows systems, network connectivity, and application access.
- Administered O365, Active Directory, VPN (Checkpoint), BOX Cloud Storage, and Mobile Iron.
- Supported enterprise applications such as Spectra and Maconomy.
- Handled Virtual Machine operations, access management, and performance troubleshooting.
- Conducted quality checks for incidents and tasks to ensure compliance with standards.
- Collaborated with teams to identify issue trends and improve service delivery across global regions.
IT EXECUTIVE
Grofers ( Blinkit )India Pvt. Ltd. (Banglore, Gurgaon)
India
01.2016 - 09.2016
- Assists with the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware
- To fix the IT issues for in-house users, approx. 2000 with using Service Now ticketing tool.
- To provide the solution for other location users through Bomgar remoting tool.
- Handle & manage Fortinet firewall for whole users.
- Handle O365 exchange server.
- Maintain Grofers’s Warehouses network connectivity.
- Troubleshoot Software related issue.
- Fix Outlook, VPN issue.
- Configure CISCO IP phone.
- Mobile Iron configuration on iOS, Blackberry, Android and Windows.
- Resolve network related issues.
- Manage PRI Reliance, Vodafone & TATA for Inbound & outbound section.
- Handle 375 mbs link with three ISPs.
- Handle & troubleshoot apple devices for application team.
- Assets management.
IT EXECUTIVE
Taj City Center, Gurgaon
India
05.2014 - 12.2015
- Provide Level 1 Technical support to end users.
- Troubleshooting customer issues and providing CSAT driven resolution.
- Documenting cases on CRM/Ticketing tools.
- Managing Lan & Wi-Fi Network.
- Monitoring Network & Servers, Switched and routers for every department.
- Installing & Troubleshooting Printer & Network Printer & scanners.
- Managing hotel servers & Applications like- APM, POS, etc.
- Responsible for Managing Domains, Users and User Groups. Setting up Data Protection and Fault Tolerance.
- Managing Organizational Unit.
Education
M.B.A. - Information Technology
Mahatma Gandhi University
01-2015
B.C.A. - undefined
Maharishi Dayanand University
01-2013
Skills
- Excellent troubleshooting skills across Windows, Azure, networking, and enterprise applications
- Proven client-focused approach with experience supporting AU/NZ business environments
- Skilled in Intune, Azure AD, Group Policies, and endpoint management
- Reliable, adaptable, and able to resolve complex issues with minimal downtime
Certification
- Microsoft Certified: Azure Administrator (AZ-104)
- Microsoft Certified: AI Administrator
- Strong technical foundation with hands-on experience across Cloud, AD, Wintel, Intune, and enterprise IT environments
DECLARATION
I readily adapt to new environments and enthusiastically take on new responsibilities and challenges. Additionally, I am equally effective in team-oriented and self-driven professional environments. Sincerely, Abhishek Kaushik
Languages
Hindi
Native or Bilingual
English
Native or Bilingual
Timeline
Azure Cloud Infrastructure Engineer
Tata Consultancy Services Ltd
10.2023 - Current
Associate – IT GS L2 Support
Sapient Consulting Pvt. Ltd.
10.2016 - 10.2022
IT EXECUTIVE
Grofers ( Blinkit )India Pvt. Ltd. (Banglore, Gurgaon)
01.2016 - 09.2016
IT EXECUTIVE
Taj City Center, Gurgaon
05.2014 - 12.2015
B.C.A. - undefined
Maharishi Dayanand University
M.B.A. - Information Technology
Mahatma Gandhi University