Summary
Overview
Work History
Education
Skills
Timeline
Generic

Abhishek Kumar

Business Analyst
Auckland,AUK

Summary

More than 14 years of progressive business and technical analysis experience working on significant projects delivering business technology solutions, acting as liaison between business, marketing, and technical teams. Experience in managing complex technology projects using both waterfall and agile project methodology. Developing business cases for implementation of key integration projects aimed at improving overall experience for partners and customers while engaging with the digital channels. Strong background in process and requirement analysis, vendor management, process optimisation, and providing training to globally distributed stakeholders/partners. Passionate about simplifying things, evaluating and presenting options paper highlighting trade-offs and value proposition. Delivery-focussed and customer-centric approach, solving problems both tactically and strategically. Leading and working with teams to examine and solve business problems by accurately analyzing the needs of clients and helping them achieve improved quality and value for their customers. Experiences in different phases of SDLC such as requirement gathering, analysis and design, development, UAT, production implementation, production support. Strong technical background, excellent debugging skills and experience of managing requirements during all phases of software development life cycle. Capable of working as a Team Lead or Individually with minimum supervision. Strong knowledge of Software Development Life Cycle and different testing methodologies in Agile and Waterfall model. Pivotal in managing the application development activities including requirement gathering, development of functional specifications, design and development and meeting client expectation.

Overview

15
15
years of professional experience

Work History

Senior Technical Business Analyst

Bank Of New York, Mellon
07.2016 - 05.2024
  • Create designs for technical solutions to resolve business problems and try out components of new systems for efficiency
  • Reach out to clients and project leaders in the course of work to identify and evaluate user and business requirements
  • Create and facilitate efficient and cost-effective solutions and analyze systems specification to meet business requirements
  • Assist with new releases and approve all User Acceptance Testing and reviewing traceability matrix.
  • Analyzed data to identify root causes of problems and recommend corrective actions.
  • Managed vendor relationships to ensure timely delivery of high-quality products and services at competitive prices.
  • Enhanced system functionality for increased user satisfaction by implementing feedback-driven changes.
  • Developed strategic roadmaps for technology initiatives, guiding the organization towards long-term success.
  • Led cross-functional teams to successful project completion within budget and timeline constraints.
  • Mentored junior team members in both technical skills and business analysis techniques for continued professional growth.
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
  • Conducted interviews with key business users to collect information on business processes and user requirements.
  • Leading team of developers, both onshore and offshore based locations
  • Supervise project development processes with clients and vendors for the successful execution of projects
  • Creating Problem task and tracking for closure
  • Working with Defect Management Life Cycle: Closing defects, presenting demo to the defect owner, and closing it in JIRA or marking it as complete
  • Attending daily scrum meetings, refinement and sprint retrospective session for application customization
  • Cultivated strong stakeholder relationships through effective communication, fostering collaboration and alignment on project goals.
  • Resolved complex business challenges with innovative technical solutions, resulting in process improvements.

Application Development Senior Analyst

Development Bank Of Singapore
09.2009 - 05.2016
  • Designed and developed resilient, scalable and cost-effective solutions to improve internal processes and gain operational efficiency
  • Successfully delivered changes related to regulatory and client demands - Created the business case, rollout plan and change management plan for implementation and deliver better customer experience
  • Contributed to a positive team culture by sharing knowledge, offering constructive feedback, and collaborating effectively with colleagues in pursuit of common goals.
  • Enhanced application functionality by identifying areas for improvement and implementing efficient development processes.
  • Participated in all phases of the Software Development Life Cycle (SDLC)
  • Performed agile testing, reviewed the stories, participated in Daily Scrum, Iteration Planning and Release Planning meeting and used Jira tool
  • Worked with offshore team in India and had communication on daily basis with QA offshore team lead
  • Participated in peer code review with team and developers to review coding errors
  • Participated in weekly QA status and project status meetings to report any defects and issues encountered in application
  • Provide test summary documentation and analyze test results, identifying trends and/or root causes of problems
  • Establish business continuity through Knowledge Transfer and mentoring of new resources
  • Conducting walkthroughs, interviews, and brainstorming sessions
  • Data extraction/ analysis from backend via SQL queries to mitigate application risk
  • Responsible for tracking Application customization(s), production defect(s) and issue(s) via the use of SDLC and Agile methodologies.
  • Developed custom software solutions tailored to each client''s unique requirements, resulting in increased value for their businesses.
  • Conducted regular code reviews to maintain high standards of quality, reducing instances of rework and increasing overall efficiency.
  • Mentored junior developers in best practices, contributing to a more skilled and efficient team.

Education

Master's in computer application -

Birla Institute of Technology, Mesra
05.2009

Graduate - Information Technology -

Ranchi University
05.2006

Skills

  • DB2, C, CICS, Mainframe, JCL
  • Customer Communication
  • Business Analysis
  • Technical Support
  • Systems Analysis
  • MS Office
  • Test case scenarios
  • Product Development
  • Stakeholder Management
  • Technical Writing
  • SQL and Databases
  • Data Analysis
  • Banking and Financial services
  • Use Case Development
  • Data Mapping
  • Jira, Service Now, Confluence
  • Quality Assurance Testing

Timeline

Senior Technical Business Analyst

Bank Of New York, Mellon
07.2016 - 05.2024

Application Development Senior Analyst

Development Bank Of Singapore
09.2009 - 05.2016

Master's in computer application -

Birla Institute of Technology, Mesra

Graduate - Information Technology -

Ranchi University
Abhishek KumarBusiness Analyst