ABHISHEK SINGH
Morrinsville,New Zealand
Summary
To work in a creative and challenging environment that well hone my skills and help me grow as a professional.
Overview
8
8
years of professional experience
Work History
Manager
Night 'n Day Gull, Raumanga, Whangarei, New Zealand
, Whangarei
02.2023 - 09.2023
- Coached, mentored and trained team members in order to improve their job performance.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established processes to ensure efficient workflow throughout the organization.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
Restaurant Manager
Khane bahar Indian Resturent and Bar
Whangarei, Whangarei
04.2021 - 11.2022
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Resolved conflicts among employees in an effective manner.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Created new menu items based on customer feedback and industry trends.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
Sales Assistant
Night 'n day Gull
Whangerai, Whangarei
08.2019 - 04.2021
- Organized stockroom shelves, racks and bins according to store layout and product categories.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Greeted customers and provided assistance with product selection.
- Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
- Maintained cleanliness of the sales floor area at all times.
- Provided excellent customer service to clients in person and over the phone.
- Informed customers about current promotions and discounts.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
Customer Support Executive
Inlelenet GLOBAL SERVICES (RELIANCE JIO VOICE PROCESS) MOHALI
10.2017 - 06.2019
- Maximum Interaction with customer for Customer related Issues
Customer Service Engineer
SIFY TECHNOLOGIES LTD
10.2015 - 05.2017
- Major Backend support to Customers if any trouble in network
- Support for RF devices- Link down issue , troubleshooting and resolving issue.
- Installation base-station end - Live new BSTN,RF/Switches/routers Installation
- Installation at Customer End - Installing RF devices at Customer end
- Change Management Support - Edge Equipment's Replacement / UP gradation of devices
- Inventory Management
- Having good Knowledge of CCNP
Education
Graduate Diploma in Business Information System -
North Tech
01.2020
B.Tech. - Electronics & Communication Engineering -
Beant collage of Engineering & Technology
01.2014
PSEB class XII -
Araya Sen Sec. school
01.2010
PSEB class X -
Baba naga sarvhitkari Vidya Mandir
01.2008
Skills
- Programming Languages
- CCNA
- Configuration and Installation of HP routers
- Repairing of Mobile phones
- Technical Troubleshooting
- Performance Improvement
- Connectivity troubleshooting
- Data backups
- Effective Communication
- Technical Support
- Cisco wireless routers and switches
- Network Performance Analysis
- IP Addressing and Subnetting
Weaknesses
- Have a habit of going in details
- Cannot sit idle
Personal Information
- Date of Birth: 12/11/93
- Gender: Male
- Visa Status: Student Visa - May work up to 20 hours per week. May work full-time during summer vacation.
Languages
- English
- Hindi
- Punjabi
Hobbies and Interests
- Swimming
- Internet-Surfing
Projects
WAN OPTIMIZATION DESIGN FOR ENTERPRISE
Training
- TRAINING from HCL TECHNOLOGIES, Chandigarh, 6 months, Topology Making, Knowledge about protocols
- TRAINING from B.S.N.L.(BHARAT SANCHAR NIGAM LTD.) on tele-communication, 4 weeks
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Manager
Night 'n Day Gull, Raumanga, Whangarei, New Zealand
02.2023 - 09.2023
Restaurant Manager
Khane bahar Indian Resturent and Bar
04.2021 - 11.2022
Sales Assistant
Night 'n day Gull
08.2019 - 04.2021
Customer Support Executive
Inlelenet GLOBAL SERVICES (RELIANCE JIO VOICE PROCESS) MOHALI
10.2017 - 06.2019
Customer Service Engineer
SIFY TECHNOLOGIES LTD
10.2015 - 05.2017
Graduate Diploma in Business Information System -
North Tech
B.Tech. - Electronics & Communication Engineering -
Beant collage of Engineering & Technology
PSEB class XII -
Araya Sen Sec. school
PSEB class X -
Baba naga sarvhitkari Vidya Mandir