Summary
Overview
Work History
Education
Skills
Weaknesses
Personal Information
Languages
Hobbies and Interests
Projects
Training
Languages
Timeline
Generic

ABHISHEK SINGH

Morrinsville,New Zealand

Summary

To work in a creative and challenging environment that well hone my skills and help me grow as a professional.

Overview

8
8
years of professional experience

Work History

Manager

Night 'n Day Gull, Raumanga, Whangarei, New Zealand
, Whangarei
02.2023 - 09.2023
  • Coached, mentored and trained team members in order to improve their job performance.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Scheduled interviews for potential candidates and conducted reference checks prior to hire.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Provided leadership during times of organizational change or crisis situations.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Established processes to ensure efficient workflow throughout the organization.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.

Restaurant Manager

Khane bahar Indian Resturent and Bar
Whangarei, Whangarei
04.2021 - 11.2022
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Resolved customer complaints in a professional manner to maintain positive relationships with guests.
  • Resolved conflicts among employees in an effective manner.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Inspected dining room area regularly for cleanliness and adherence to safety standards.
  • Implemented effective marketing campaigns to increase revenue and improve brand awareness.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Created new menu items based on customer feedback and industry trends.
  • Maintained detailed records of sales transactions and daily shift reports.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.

Sales Assistant

Night 'n day Gull
Whangerai, Whangarei
08.2019 - 04.2021
  • Organized stockroom shelves, racks and bins according to store layout and product categories.
  • Ensured that all promotional materials were properly displayed in their designated areas.
  • Greeted customers and provided assistance with product selection.
  • Tracked inventory levels using point-of-sale systems and restocked shelves accordingly.
  • Maintained cleanliness of the sales floor area at all times.
  • Provided excellent customer service to clients in person and over the phone.
  • Informed customers about current promotions and discounts.
  • Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.

Customer Support Executive

Inlelenet GLOBAL SERVICES (RELIANCE JIO VOICE PROCESS) MOHALI
10.2017 - 06.2019
  • Maximum Interaction with customer for Customer related Issues

Customer Service Engineer

SIFY TECHNOLOGIES LTD
10.2015 - 05.2017
  • Major Backend support to Customers if any trouble in network
  • Support for RF devices- Link down issue , troubleshooting and resolving issue.
  • Installation base-station end - Live new BSTN,RF/Switches/routers Installation
  • Installation at Customer End - Installing RF devices at Customer end
  • Change Management Support - Edge Equipment's Replacement / UP gradation of devices
  • Inventory Management
  • Having good Knowledge of CCNP

Education

Graduate Diploma in Business Information System -

North Tech
01.2020

B.Tech. - Electronics & Communication Engineering -

Beant collage of Engineering & Technology
01.2014

PSEB class XII -

Araya Sen Sec. school
01.2010

PSEB class X -

Baba naga sarvhitkari Vidya Mandir
01.2008

Skills

  • Programming Languages
  • CCNA
  • Configuration and Installation of HP routers
  • Repairing of Mobile phones
  • Technical Troubleshooting
  • Performance Improvement
  • Connectivity troubleshooting
  • Data backups
  • Effective Communication
  • Technical Support
  • Cisco wireless routers and switches
  • Network Performance Analysis
  • IP Addressing and Subnetting

Weaknesses

  • Have a habit of going in details
  • Cannot sit idle

Personal Information

  • Date of Birth: 12/11/93
  • Gender: Male
  • Visa Status: Student Visa - May work up to 20 hours per week. May work full-time during summer vacation.

Languages

  • English
  • Hindi
  • Punjabi

Hobbies and Interests

  • Swimming
  • Internet-Surfing

Projects

WAN OPTIMIZATION DESIGN FOR ENTERPRISE

Training

  • TRAINING from HCL TECHNOLOGIES, Chandigarh, 6 months, Topology Making, Knowledge about protocols
  • TRAINING from B.S.N.L.(BHARAT SANCHAR NIGAM LTD.) on tele-communication, 4 weeks

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

Timeline

Manager

Night 'n Day Gull, Raumanga, Whangarei, New Zealand
02.2023 - 09.2023

Restaurant Manager

Khane bahar Indian Resturent and Bar
04.2021 - 11.2022

Sales Assistant

Night 'n day Gull
08.2019 - 04.2021

Customer Support Executive

Inlelenet GLOBAL SERVICES (RELIANCE JIO VOICE PROCESS) MOHALI
10.2017 - 06.2019

Customer Service Engineer

SIFY TECHNOLOGIES LTD
10.2015 - 05.2017

Graduate Diploma in Business Information System -

North Tech

B.Tech. - Electronics & Communication Engineering -

Beant collage of Engineering & Technology

PSEB class XII -

Araya Sen Sec. school

PSEB class X -

Baba naga sarvhitkari Vidya Mandir

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ABHISHEK SINGH