Abhishek Thapliyal
Auckland
Summary
Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change and grow into revenue management.
Overview
9
9
years of professional experience
Work History
Reservations Manager
Crowne Plaza Auckland an IHG Hotel
Auckland CBD
03.2023 - Current
- Generated reports on a daily basis summarising reservation activity including cancellations, no shows.
- Focused on ensuring personalised luxury experiences for FIT and group stays.
- Scheduled staff shifts and assigned duties for reservation agents.
- Overseeing financial effects for every market segment. Maintaining up-to-date reservation information by reviewing all new bookings.
- Cross check and update all new reservations booked via GDS, direct and revise daily. Cancellations and no shows to ensure revenue opportunity are not missed.
- Monitored STR competitor performance and identified hotel growth and declining trends.
- Collaborated with Revenue and Sales teams during monthly meetings to drive improvements.
Finance Assistant
Crowne Plaza an IHG Hotel
Auckland CBD
12.2018 - 02.2023
- Conducted internal audits to ensure compliance with company policies and procedures.
- Responsible for overseeing Accounts Receivable and Payable, including debt collecting for over 30+ accounts, reconciling bank statements, and managing 50+ accounts to ensure that all payments are made on time.
- Undertake monthly Credit meeting with department heads to discuss issues related to any overdue accounts.
- Prepare month end and closing statements, financial documents, and invoices.
- Code invoices to maintain organised and accurate records, and process employee expense claims.
Air Crew Coordinator/Reservations
Crowne Plaza Auckland an IHG Hotel
Auckland CBD
03.2017 - 11.2018
- Create accurate Crew Manifest, ensure all the charges are set up correctly for proper invoicing to the Airlines.
- Keeping all the records up to date with Air Crew control.
- Accurately track, block rooms to ensure inventory is accurate to avoid any overbookings.
- Maintaining accounting ledgers by verifying and posting the transactions.
- Weekly meeting with revenue and reservation manager to work on occupancy, ADR and update on Crew blocks.
- Assisting FIT & Groups.
Guest Service Specialist
Crowne Plaza Auckland an IHG Hotel
Auckland CBD
03.2016 - 02.2017
- Assisted guests with checking in and out of the hotel, including processing payments.
- Answered phone calls promptly and directed inquiries appropriately.
- Addressed customer complaints or concerns in a timely manner.
- Assisted with training new employees on proper front desk protocol.
- Maintaining a 100% priority club rewards recognition.
Education
Graduate Diploma - Business
Auckland University of Technology
Auckland, NZ10-2014
BBA - Business
Graphic Era University
DehraDun Uttrakhand, India07-2011
10+2 (Year 12) ISC Board - Commerce
Indian Cambridge School
DehraDun, Uttrakhand, India06-2008
10 (High School) ICSE Board - Science Education
Indian Cambridge School
DehraDun, Uttrakhand, India06-2006
Skills
- Reservation management
- PMS Experience- Opera, Concerto, Purchase Plus, Tyalls, People Soft, Zambion and Microsoft word and Excel
- Upselling proficiency
- Scheduling and coordinating
Timeline
Reservations Manager
Crowne Plaza Auckland an IHG Hotel
03.2023 - Current
Finance Assistant
Crowne Plaza an IHG Hotel
12.2018 - 02.2023
Air Crew Coordinator/Reservations
Crowne Plaza Auckland an IHG Hotel
03.2017 - 11.2018
Guest Service Specialist
Crowne Plaza Auckland an IHG Hotel
03.2016 - 02.2017
Graduate Diploma - Business
Auckland University of Technology
BBA - Business
Graphic Era University
10+2 (Year 12) ISC Board - Commerce
Indian Cambridge School
10 (High School) ICSE Board - Science Education
Indian Cambridge School
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