Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Languages
Timeline
Generic

Abhishek Tyagi

Christchurch

Summary

With 12 years of experience in various industries, an energetic and professional individual who values punctuality and is dedicated to following safety procedures and protocols to prevent mishaps. A dynamic, purposeful, hard-working, and knowledgeable Manager with a proven track record of successful management. Strong relationship-building skills that have built and maintained a loyal client base, while excelling at devising strategies to increase profit. Key strength is the ability to bring out the best in people. Driven to succeed and years of working abroad have enhanced the natural ability to communicate with individuals from diverse ethnic backgrounds, enabling the overcoming of both language and cultural barriers.

Overview

14
14
years of professional experience

Work History

Business Advisor

Thryv NZ
05.2024 - Current
  • Increased client satisfaction by providing tailored business advice and strategies for growth.
  • Capitalized on strategic business partnerships to foster new market penetration.
  • Recommended initiatives to improve performance and maximize return on sales incentives.
  • Assisted in marketing campaign design and performance measurement.
  • Reduced costs by identifying inefficiencies in client businesses and proposing targeted solutions.
  • Identified new market opportunities for clients, fostering business expansion and increasing revenue potential.
  • Managing and existing portfolio of 150+ marketing services customers in a Face to Face account
    management role to small to medium businesses.
    • Maintaining and growing an existing portfolio of SME customers using solution selling techniques
    within marketing services i.e SEO, SEM, Social, Websites, Digital products, SaaS solution.
    • Helping businesses identify areas for improvement and develop strategies to achieve their goals.
    • Maintain existing key accounts to establish better relationships by contract renewals.
    • By analysing existing operations, pinpointing better online strategies to increase online traction.

Business Development Manager

Harvey Norman commercial Business & Education
05.2023 - 04.2024
  • Develop new business leads for growth and develop the network
  • To ensure all company procedures about administration and store procedures are followed
  • This includes purchase orders, branch transfers, credit claims, approving batches, batch adjustments, negative stock reports, and aged trial balances
  • Maintain current commercial education clients, and actively grow and develop a new client base
  • To provide an exciting, rewarding retail experience for all customers at all levels of customer engagement and maintain customer service standards in-store
  • To serve as a role model for superior customer service and set the pace for service excellence for all employees
  • Organise client evenings using the store to sell our range and offering
  • To ensure your personal brand supports the values and perceptions of the company brand, and to ensure all interaction and engagement with third parties (including suppliers) endorses and promotes the company brand
  • Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
  • Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
  • Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
  • Generated new business with marketing initiatives and strategic plans.
  • Represented company and promoted products at conferences and industry events.
  • Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.

Team Leader

Sky Tv Ltd
06.2021 - 05.2023
  • Offered training and support to keep team members motivated and working toward objectives
  • Delegated daily tasks to team members to optimize group productivity
  • Assigned projects and distributed tasks to team members as per area of expertise
  • Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries
  • Fostered positive employee relationships through communication, training, and development coaching
  • Completed daily quality assurance duties to provide feedback for improvements
  • Conferred with other supervisors to coordinate operations and activities within or between departments
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team
  • Created and distributed monthly, quarterly, and annual reports to management regarding performance
  • Displayed strong telephone etiquette, effectively managing difficult calls
  • Tracked project schedules and encouraged teams to complete tasks on time while staying on budget
  • Wrote and submitted reports on industry trends, prompting managers to develop business plans
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
  • Did a major project management end to end to get more business to the business and created the business segment and trained 190 CSR to the same
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.

Sales Manager

Beneficial Insurance
07.2020 - 06.2021
  • Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives
  • Tracked monthly sales to generate reports for business development planning
  • Performed sales consultations and educated clients on products and services
  • Maintained professional network of potential clients and business opportunities
  • Achieved company growth and brand development through market expansion and sales
  • Analyzed business and sales targets using critical thinking skills
  • Established new accounts and serviced existing accounts maintaining professional relationships
  • Developed and implemented acquisition strategies to update product lines
  • Boosted revenue and facilitated sales activity while developing consistent employee measurements for exceeding goals
  • Reduced process gaps by hiring, supervising, and coaching employees on sales strategies and protocols, optimizing performance, growth, and profitability
  • Executed and created strategic sales plans to expand customer base and extend reach
  • Analyzed competitors' successes and failures, evaluating impact on market
  • Lead planning and implementation of company projects including participation in design and testing phases
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Claims Specialist

IAG
12.2019 - 07.2020
  • Maintained knowledge of policies and procedures and insurance coverage benefit levels, eligibility systems and verification processes
  • Communicated with other departments to establish action plans and manage open claims to closure
  • Planned and conducted investigations of claims to confirm coverage and compensability
  • Resolved claims by approving or denying documentation, calculating benefits due and determining compensation settlement
  • Documented specific claims by completing and recording forms, reports, and logs
  • Assessed and conducted negotiations within authority limits to settle claims
  • Researched and reviewed information to determine validity of insurance claims and contacted companies and customers about decisions
  • Contacted injured parties and legal representatives to negotiate final settlements for claims
  • Processed claims for payment or forwarded to appropriate personnel for further investigation
  • Examined automobile policies with third-party liability, accident benefits and collision benefits
  • Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
  • Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
  • Developed strong working relationships with external partners such as adjusters, legal counsel, and medical professionals to facilitate efficient claim resolution processes.
  • Settled complex claims fairly by applying critical thinking, negotiation skills, and detailed knowledge of insurance policies.

Operations Associate

Fliway Group
09.2019 - 12.2019
  • Key point of contact for assigned accounts, ensuring all customer enquiries are actioned within agreed time frames
  • Ensuring day-to-day agreed service levels are met
  • Developed and suggested new strategies and tactics for improvements
  • Updated company databases, websites, and customer account information
  • Presented operations budgets and expenditure numbers to supervisors for review
  • Helped finance teams with company budgets, staff allocations and payroll information
  • Sharing continuous improvement ideas or opportunities with manager for consideration and development
  • Building and maintaining trusting, collaborative relationships with key accounts, monitoring freight movements, and ensuring all service KPIs are met, problem solving, and identifying and sharing continuous improvement and service opportunities between Fliway and key accounts
  • Shipped packages and received goods and materials under guidance of company's procedures
  • Oversaw daily operations, ensuring timely completion of tasks and adherence to company policies and procedures.
  • Trained and mentored new team members, fostering a positive work environment and promoting professional growth.
  • Followed shipping and receiving procedures for goods and materials.
  • Maintained accurate records using various software systems, ensuring data integrity and regulatory compliance.

Sales Manager

Abhi Tyagi
11.2015 - 05.2019
  • Managed multiple campaigns throughout the tenure in Probe/ Salmat Telco, The Warehouse group of financial services, NIB insurance, BNZ banking, Energy
  • Developed sales plans, goals, strategies, and objectives to achieve team goals and revenue objectives
  • Offered training and support to keep team members motivated and working toward objectives
  • Manage the flow of day-to-day operations
  • As I have managed various Campaigns within the consumer space which include, Customer care & sales inbound and outbound campaigns over the years which sets different KPI's/focuses
  • Expertise in client relations, team/campaign movement, recruitment and most importantly the ability to adapt to the constant changes that the call center industry and outsource provider contains
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
  • Interviewed and selected potential new team members from list of candidates recommended by recruitment team
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes
  • Tracked monthly sales to generate reports for business development planning
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.

Customer Service Specialist/Sales/Administrator

CX
07.2014 - 11.2015
  • Managed inbound sales and outbound leads
  • Managed customer's residential accounts and rural wireless initiative business accounts providing customer service
  • Worked as admin support
  • Managed escalations for the team and trained fresh staff
  • Was delegated responsibilities from my team leader
  • Worked in sales for more than 1 year and then promoted to leadership position in recognition of strong work ethic and provided exceptional customer service/Sales
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Demonstrated excellent communication skills in resolving product and consumer complaints
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted new employees with training, sharing best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.

Business Services Specialist

Yellow
09.2012 - 06.2014
  • Company Overview: Auckland
  • Wrote professional business correspondence, set up spreadsheets and created presentations
  • Assessed business needs and planned improvements by consulting closely with management
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
  • Engaged in conversation with customers to understand needs, resolve issues and answer product questions
  • Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support
  • Presented existing and prospective customers with valuable service or product information to aid in decision-making
  • Maintained open and ongoing communication with clients to meet needs and expectations
  • Established new customer accounts using negotiation and sales closing abilities
  • Developed short-term and long-term vision and strategy to achieve targeted sales objectives
  • Identified new customers through pipelining, pre-qualification and territory analysis and management
  • Gathered and analyzed business, market, and competitor information to support development of strategic marketing plan
  • Facilitated and managed business development plan based on market and industry research
  • Led sales planning, development, and account management to grow existing accounts and establish new sales accounts
  • Auckland
  • Implemented a more efficient billing process leading to a reduction in errors and improvement of cash flow management.
  • Supported project teams with timely delivery of resources, documentation, and relevant information to achieve project objectives.
  • Enhanced customer satisfaction with efficient communication and problem-solving techniques.
  • Provided administrative support for multiple departments, improving overall efficiency in daily tasks.

Senior Operations Associate

Del net Infosys
03.2011 - 06.2012
  • Answered work phones and routed correspondence to correct parties
  • Monitored inventory levels and ordered new supplies to prevent shortages
  • Identified internal problems and recommended solutions to upper management
  • Shipped packages and received goods and materials under guidance of company's procedures
  • Scheduled appointments, meetings and interviews for employees and clients
  • Troubleshot equipment problems, performed preventative maintenance, and scheduled needed repairs
  • Presented operations budgets and expenditure numbers to supervisors for review
  • Maintained positive working relationship with fellow staff and management
  • Oversaw quality control to identify inconsistencies and malfunctions
  • Collaborated with cross-functional teams to develop innovative solutions for complex operational challenges.
  • Reduced overhead costs through effective resource allocation and budget management.
  • Ensured regulatory compliance by staying up-to-date on industry standards and implementing necessary changes to align company policies accordingly.
  • Oversaw vendor relationships, negotiating contracts to secure favorable terms and ensure consistent delivery of high-quality products or services.

Assistant Manager

Tools & Dies Pvt.ltd
01.2011 - 03.2011
  • Managed a team of 20 Employees under senior manager
  • Organized schedules, workflows, and shift coverage to meet expected business demands
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
  • Delegated daily tasks to team members to optimize group productivity
  • Collaborated with manager to develop strategies for achieving sales and profit goals
  • Coached team members and delivered constructive feedback to promote better productivity and build confidence
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Education

Certificate - Level 3 - First Line Management

NZQA
12.2016

Post Graduate Diploma - Business, Business/Commerce

Auckland University of Technology
07.2013

Bachelor of Business Administration (B.B.A) - Business Administration, Management and Operations

GGSIPU
01.2011

Skills

  • Project Planning
  • Verbal and Written Communication
  • People Management
  • Employee Training and Development
  • Performance Tracking and Evaluation
  • Coaching and Motivation
  • Digital products
  • SaaS solution
  • Analytical Thinking
  • Salesforce
  • Microsoft Dynamics 365
  • Microsoft tools
  • Lending/Finance
  • New Business sales
  • Team leadership
  • Business development and planning
  • Customer service
  • Negotiations
  • Business development
  • Decision-making

Accomplishments

  • OSCA Above & Beyond award between Australia and NZ head office for exceptional work in creating a business segment for new campaigns.
  • Recognized for my team's superior performance in NPS for eight consecutive months.
  • Awarded ‘Team leader' of the month multiple times throughout my tenure in different companies.
  • Multiple campaigns to achieve above 100% to target while taking it as a challenge.
  • Created highly effective new program that significantly impacted efficiency and improved operations.

Hobbies and Interests

  • 2 Time National players for Archery and qualified for world trial.
  • Enjoy hiking and exploring new places.
  • Member of Auckland Boxer Group and SPCA volunteer to give something back to the community.

Languages

English
Full Professional
Hindi
Full Professional

Timeline

Business Advisor

Thryv NZ
05.2024 - Current

Business Development Manager

Harvey Norman commercial Business & Education
05.2023 - 04.2024

Team Leader

Sky Tv Ltd
06.2021 - 05.2023

Sales Manager

Beneficial Insurance
07.2020 - 06.2021

Claims Specialist

IAG
12.2019 - 07.2020

Operations Associate

Fliway Group
09.2019 - 12.2019

Sales Manager

Abhi Tyagi
11.2015 - 05.2019

Customer Service Specialist/Sales/Administrator

CX
07.2014 - 11.2015

Business Services Specialist

Yellow
09.2012 - 06.2014

Senior Operations Associate

Del net Infosys
03.2011 - 06.2012

Assistant Manager

Tools & Dies Pvt.ltd
01.2011 - 03.2011

Post Graduate Diploma - Business, Business/Commerce

Auckland University of Technology

Bachelor of Business Administration (B.B.A) - Business Administration, Management and Operations

GGSIPU

Certificate - Level 3 - First Line Management

NZQA

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Abhishek Tyagi