Summary
Overview
Work History
Education
Skills
Timeline
Generic
Abigail Hayes

Abigail Hayes

Whanganui,MWT

Summary

Seasoned Operations Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.

Overview

11
11
years of professional experience

Work History

Operations Manager

The Rutland Arms Administration
01.2023 - Current
  • Invoicing & data entry
  • Social Media & Marketing
  • Update company policies as needed
  • Event organisation & operation
  • Maintain & update company database
  • Manage confidential documentation for clients & staff
  • Team management & training
  • Customer/client support
  • Microsoft Suite experience

Restaurant Manager

The Rutland Arms
01.2016 - 01.2023
  • Licensing & safety legislation compliance
  • Team recruitment, support & management
  • Creating & managing staff rotas
  • Creating & overseeing improvements to operations and service
  • Liaising with customers, employees, suppliers, licensing authorities and sales representatives

Event Co-Ordinator

Intaba View
01.2013 - 01.2016
  • Building client & vendor relationships by contracting high- value providers
  • Nurturing business relationships with vendors
  • Strict attention to financial detail & budget development
  • Problem solving
  • Recruitment, team management, support & training
  • Networking with high- value industry partners

Education

Administration & Technology

Wellington Institute of Technology
2023

Matriculation -

Wynberg Girls’ High School
2012

Skills

  • Problem- solving
  • Team management
  • Conflict resolution
  • Analytical thinking
  • Communication
  • Attention to detail
  • Computer literacy
  • Adaptability & flexibility
  • Interpersonal skills

Timeline

Operations Manager

The Rutland Arms Administration
01.2023 - Current

Restaurant Manager

The Rutland Arms
01.2016 - 01.2023

Event Co-Ordinator

Intaba View
01.2013 - 01.2016

Administration & Technology

Wellington Institute of Technology

Matriculation -

Wynberg Girls’ High School
Abigail Hayes