Summary
Overview
Work History
Education
Skills
Qualificationsummary
References
Timeline
Generic

Abigail James

Porirua

Summary

A dedicated and responsible professional who collaborates well with others, embraces learning, and seeks challenges. Known for strong communication skills and delivering high-quality work, eager to take on extra responsibilities to support team goals.

Overview

2025
2025
years of professional experience

Work History

Terunanga o Toarangatira
01.2023 - Current
  • Develop and maintain project schedules, timelines, and milestones
  • Contribute to optimizing project management processes for better efficiency
  • Manage resource allocation to ensure project efficiency and timeliness
  • Assist with budgeting and monitor project expenses to ensure cost control
  • Monitor project progress to ensure quality standards and client requirements were met
  • Addressed project challenges to ensure smooth execution and goal achievement

Amazon
01.2019 - 2021
  • Welcome and guide customers to ensure a positive shopping experience
  • Deliver precise and relevant information to customers regarding products and services
  • Address customer inquiries by providing detailed insights into product features and benefits
  • Promote additional products through effective cross-selling strategies to enhance customer satisfaction
  • Maintain store organization and ensure proper product placement to optimize visual merchandising
  • Oversee inventory management by efficiently handling inbound and outbound stock processes

ANZ Bank
01.2015 - 2018
  • Efficiently handle a high volume of inbound calls, ensuring prompt and effective responses to customer inquiries
  • Consistently achieve individual and team performance targets, contributing to overall team success
  • Leverage advanced technology to streamline processes and enhance customer service efficiency
  • Engage with international clients, providing tailored solutions and fostering strong customer relationships
  • Thrive in a dynamic, fast-paced environment, demonstrating exceptional multitasking and time management abilities
  • Assess customer needs, clarify inquiries, conduct thorough research, and offer appropriate solutions or alternatives

Post Haste Couriers
2012 - 2015
  • Collaborating with employees across various departments to ensure seamless coordination and project alignment
  • Accurate data entry and management to maintain data integrity and accessibility
  • Communicating and adapting processes to align with evolving work environments and operational needs
  • Contributing to a team-oriented approach focused on effective customer communication and service delivery
  • Completing daily tasks efficiently to maintain a streamlined and productive workflow
  • Demonstrating strong multitasking skills in a fast-paced work setting to meet deadlines and maintain quality
  • Entrusted with the sorting and handling of freight, ensuring proper management and timely distribution

Education

Certificate - Foundation Education (Health Science)

Whitireia Polytechnic
2018

Certificate - Business (Administration and Technology)

Wintec Polytechnic
2015

National Certificate Of Achievement Level 3 -

Wellington Girls’ College
2012

National Certificate Of Achievement Level 2 -

Wellington Girls’ College
2011

National Certificate Of Achievement Level 1 -

Mana College
2010

Skills

  • Friendly, positive attitude
  • Keen to learn
  • Problem-solving
  • Strong written communication
  • Strong verbal communication
  • Time management
  • Multitasking
  • Building rapport
  • Communication skills
  • Calm under pressure
  • Organisational skills
  • Reliability
  • Hard working
  • Initiative
  • Adaptability

Qualificationsummary

  • Whitireia Polytechnic, Certificate in Foundation Education (Health Science), 2018
  • Wintec Polytechnic, Certificate in Business (Administration and Technology), 2015
  • Wellington Girls’ College | Mana College, National Certificate Of Achievement Level 1, 2010
  • Wellington Girls’ College | Mana College, National Certificate Of Achievement Level 2, 2011
  • Wellington Girls’ College | Mana College, National Certificate of Achievement Level 3, 2012
  • New Zealand University Entrance

References

Can provide on request.

Timeline

Terunanga o Toarangatira
01.2023 - Current

Amazon
01.2019 - 2021

ANZ Bank
01.2015 - 2018

Post Haste Couriers
2012 - 2015

Certificate - Foundation Education (Health Science)

Whitireia Polytechnic

Certificate - Business (Administration and Technology)

Wintec Polytechnic

National Certificate Of Achievement Level 3 -

Wellington Girls’ College

National Certificate Of Achievement Level 2 -

Wellington Girls’ College

National Certificate Of Achievement Level 1 -

Mana College

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Abigail James