Abigail Leathem

Duty Manager

New World

Te Aro, Wellington

03.2021 - Current

Ensured compliance with local licensing laws and regulations relating to serving alcohol.
Supervised cash handling procedures, ensuring that all transactions were processed accurately.
Provided ongoing training to address staff needs.
Monitored performance of staff members, offering advice where appropriate.
Identified and corrected performance and personnel issues to reduce impact to business operations.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Handled employee problems in absence of general manager.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Complied with company policies, objectives and communication goals.
Delegated tasks appropriately amongst team members according to individual skillsets.
Responded to employee concerns or complaints by coordinating with human resources team to solve issues.
Collaborated with upper management to improve productivity of operations.
Responded to customer questions regarding products, prices and availability.
Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
Created positive work environment for employees and delivered exceptional customer service.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Completed day-to-day duties accurately and efficiently.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Recognized by management for providing exceptional customer service.
Displayed strong telephone etiquette, effectively handling difficult calls.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Assisted with customer requests and answered questions to improve satisfaction.
Maintained updated knowledge through continuing education and advanced training.
Understood and followed oral and written directions.
Identified needs of customers promptly and efficiently.
Collaborated with other departments to coordinate workflow processes between teams.
Monitored employee productivity levels on a regular basis to identify areas of improvement.
Directed and supervised team of 15 employees in daily operations.
Resolved customer complaints in a timely manner while ensuring customer satisfaction.
Maintained positive working relationship with fellow staff and management.
Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
Prioritized and organized tasks to efficiently accomplish service goals.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Demonstrated knowledge of sales techniques such as upselling and cross-selling items to increase profits.
Provided training sessions for new employees regarding operating procedures of the store.
Maintained cleanliness of the store by sweeping floors, cleaning windows, dusting shelves.
Operated cash registers accurately and efficiently during peak hours of business.
Answered incoming calls promptly and professionally while providing assistance as requested.
Monitored staff members' during daily routines to manage safety, conduct, and procedures.
Assisted customers with product selection, inquiries, and checkout processes.
Answered phone calls to help customers.
Understood operation and maintenance of assigned machines and set up machines to receive components.
Processed returns and exchanges according to company policies and procedures.
Performed price changes on merchandise according to company standards.
Observed safe work practices and procedures as instituted by company to promote personal and team protection.
Planned shift activities, assigned duties and supervised employees.
Organized backroom areas in an orderly fashion so that all items are easily accessible when needed.
Provided customer service support to resolve complaints or concerns in a timely manner.
Processed sales transactions using point-of-sale cash register.
Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
Answered customer inquiries promptly and professionally while providing exceptional customer service.
Greeted customers promptly and responded to questions.
Adhered to social distancing protocols and wore mask or face shield.
Organized promotional displays within the store to maximize visibility of featured products.
Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
Maintained a clean work area, including wiping down counters and cleaning spills immediately.
Followed instructions to properly arrange merchandise items.
Operated cash registers, scanners and computers to itemize and total customer purchases.
Ensured shelves were stocked with merchandise throughout the day and assisted with restocking activities as needed.
Conducted price checks for customers quickly and accurately to provide an excellent shopping experience.
Maintained work area and kept cash drawer organized.
Checked personal identifications during alcohol and tobacco sales.
Built and maintained productive relationships with employees.
Offered customers carry-out service at completion of transaction.
Processed returned merchandise by strictly following store return and exchange procedures.
Managed cash register operations using POS system and processed sales and returns.
Resolved customer complaints in a timely manner while following company policies regarding returns, exchanges, refunds.
Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks.
Answered phone calls to assist customers with questions and orders.
Scanned items and checked pricing on cash register for accuracy.
Reviewed tags on product shelves and made requested pricing changes.
Performed opening and closing duties such as counting money in registers and locking up after closing time.
Identified and quickly handled spill clean-up.
Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
Maintained current knowledge of store promotions to highlight sales to customers.
Processed customer payments by cash, check, credit cards and gift cards accurately.
Assisted customers with locating items in the store and provided product information when necessary.
Processed customer payments quickly and returned exact change and receipts.
Escorted customers to appropriate aisles or shelves to assist with purchasing decisions.
Participated in team meetings regularly to discuss new initiatives or changes within the store.
Adhered to safety protocols such as bagging groceries properly to prevent breakage or damage.
Cleaned shelves and restocked with new inventory when products stock ran low.
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
Followed company guidelines for cleaning and sanitizing work surfaces and equipment.
Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Maintained and organized store displays to enhance product visibility and expedite product location activities.
Answered customers' questions and provided information on store procedures or policies.
Operated the cash register efficiently to ensure accurate tracking of all transactions.
Checked expiration dates on products and ensured that only fresh goods were sold.
Verified age requirements for purchase of restricted items such as alcohol or cigarettes.
Answered questions and inquiries per shift regarding products, prices and availability.
Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule.
Exceeded customer satisfaction by finding creative solutions to problems.
Performed daily opening and closing duties as assigned by management.
Restocked shelves when necessary to ensure products were always available for purchase.
Ticketed, arranged and displayed merchandise to promote sales.
Operated cash register to accurately record sales transactions.
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Maintained a clean and orderly checkout area.
Processed customer returns and exchanges in accordance with store policies.
Cleaned shelves, counters and tables to maintain organized store.
Recommended, selected and located merchandise based on customer desires.
Provided excellent customer service by listening to customers' needs and helping them find what they were looking for.
Ensured price tags were accurate on merchandise throughout the store.
Maintained knowledge of sales and promotions, return policies and security practices.
Organized backroom stock areas according to company procedures.
Stocked shelves and supplies and organized displays to focus customer attention on specific items.
Described merchandise and explained use, operation and care.
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
Greeted customers, answered questions, and provided assistance with locating items.
Checked expiration dates on perishable food items before restocking shelves.
Conducted regular walkthroughs of the store to identify potential hazards or security issues.
Handled customer complaints in a professional manner.
Inspected incoming shipments for any damaged or expired items.
Adhered to safety protocols while handling heavy loads of merchandise.
Organized store by returning merchandise to proper areas and restocked displays.
Watched for and recognized security risks and thefts to prevent or handle situations.
Answered store and merchandise questions and led customers to wanted items.
Assisted in training new staff members on store policies, procedures, and operations.
Bagged or packaged purchases and wrapped gifts.
Developed an understanding of store layout, product placement, and departmental signage.
Assisted in stocking shelves and organizing displays.
Rotated stock on display shelves to ensure freshness of product.

Summary

Overview

Work History

Duty Manager

Sales Assistant

Education

Bachelor of Commerce - Accounting And International Business

National Certificate of Educational Achievement - Level 3

National Certificate of Educational Achievement - Level 2

National Certificate of Educational Achievement - Level 1

Skills

Certification

Affiliations

References

Timeline

Duty Manager

Sales Assistant

Bachelor of Commerce - Accounting And International Business

National Certificate of Educational Achievement - Level 3

National Certificate of Educational Achievement - Level 2

National Certificate of Educational Achievement - Level 1

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