ABIGAIL LEATHEM

Duty Manager

New World | Te Aro

Wellington

03.2021 - Current

Ensured compliance with local licensing laws and regulations relating to serving alcohol
Supervised cash handling procedures, ensuring that all transactions were processed accurately
Provided ongoing training to address staff needs
Monitored performance of staff members, offering advice where appropriate
Identified and corrected performance and personnel issues to reduce impact to business operations
Completed thorough opening, closing and shift change functions to maintain operational standards each day
Handled employee problems in absence of general manager
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
Remained calm and professional in stressful circumstances and effectively diffused tense situations
Complied with company policies, objectives, and communication goals
Delegated tasks appropriately amongst team members according to individual skillsets
Responded to employee concerns or complaints by coordinating with human resources team to solve issues
Collaborated with upper management to improve productivity of operations
Responded to customer questions regarding products, prices, and availability
Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach
Created positive work environment for employees and delivered exceptional customer service
Provided excellent service and attention to customers when face-to-face or through phone conversations
Completed day-to-day duties accurately and efficiently
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services
Recognized by management for providing exceptional customer service
Displayed strong telephone etiquette, effectively handling difficult calls
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
Assisted with customer requests and answered questions to improve satisfaction
Maintained updated knowledge through continuing education and advanced training
Understood and followed oral and written directions
Identified needs of customers promptly and efficiently
Collaborated with other departments to coordinate workflow processes between teams
Monitored employee productivity levels on a regular basis to identify areas of improvement
Directed and supervised team of 15 employees in daily operations
Resolved customer complaints in a timely manner while ensuring customer satisfaction
Maintained positive working relationship with fellow staff and management
Ensured compliance with workplace safety regulations by providing training sessions for all staff members
Prioritized and organized tasks to efficiently accomplish service goals
Approached customers and engaged in conversation through use of effective interpersonal and people skills
Demonstrated knowledge of sales techniques such as upselling and cross-selling items to increase profits
Provided training sessions for new employees regarding operating procedures of the store
Maintained cleanliness of the store by sweeping floors, cleaning windows, dusting shelves
Operated cash registers accurately and efficiently during peak hours of business
Answered incoming calls promptly and professionally while providing assistance as requested
Monitored staff members' during daily routines to manage safety, conduct, and procedures
Assisted customers with product selection, inquiries, and checkout processes
Answered phone calls to help customers
Understood operation and maintenance of assigned machines and set up machines to receive components
Processed returns and exchanges according to company policies and procedures
Performed price changes on merchandise according to company standards
Observed safe work practices and procedures as instituted by company to promote personal and team protection
Planned shift activities, assigned duties, and supervised employees
Organized backroom areas in an orderly fashion so that all items are easily accessible when needed
Provided customer service support to resolve complaints or concerns in a timely manner
Processed sales transactions using point-of-sale cash register
Boosted customer satisfaction levels by going extra mile to personalize service for each customer
Answered customer inquiries promptly and professionally while providing exceptional customer service
Greeted customers promptly and responded to questions
Adhered to social distancing protocols and wore mask or face shield
Organized promotional displays within the store to maximize visibility of featured products
Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system
Maintained a clean work area, including wiping down counters and cleaning spills immediately
Followed instructions to properly arrange merchandise items
Operated cash registers, scanners, and computers to itemize and total customer purchases
Ensured shelves were stocked with merchandise throughout the day and assisted with restocking activities as needed
Conducted price checks for customers quickly and accurately to provide an excellent shopping experience
Maintained work area and kept cash drawer organized
Checked personal identifications during alcohol and tobacco sales
Built and maintained productive relationships with employees
Offered customers carry-out service at completion of transaction
Processed returned merchandise by strictly following store return and exchange procedures
Managed cash register operations using POS system and processed sales and returns
Resolved customer complaints in a timely manner while following company policies regarding returns, exchanges, refunds
Contributed to front-end team success, assisting manager and co-workers with diverse daily tasks
Answered phone calls to assist customers with questions and orders
Scanned items and checked pricing on cash register for accuracy
Reviewed tags on product shelves and made requested pricing changes
Performed opening and closing duties such as counting money in registers and locking up after closing time
Identified and quickly handled spill clean-up
Trained and mentored new cashiers to maximize performance with skilled, efficient, and knowledgeable team members
Maintained current knowledge of store promotions to highlight sales to customers
Processed customer payments by cash, check, credit cards and gift cards accurately
Assisted customers with locating items in the store and provided product information when necessary
Processed customer payments quickly and returned exact change and receipts
Escorted customers to appropriate aisles or shelves to assist with purchasing decisions
Participated in team meetings regularly to discuss new initiatives or changes within the store
Adhered to safety protocols such as bagging groceries properly to prevent breakage or damage
Cleaned shelves and restocked with new inventory when products stock ran low
Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks
Followed company guidelines for cleaning and sanitizing work surfaces and equipment
Kept check-out areas clean, organized, and well-stocked to maintain attractive store
Maintained and organized store displays to enhance product visibility and expedite product location activities
Answered customers' questions and provided information on store procedures or policies
Operated the cash register efficiently to ensure accurate tracking of all transactions
Checked expiration dates on products and ensured that only fresh goods were sold
Verified age requirements for purchase of restricted items such as alcohol or cigarettes
Answered questions and inquiries per shift regarding products, prices, and availability
Examined grocery products to immediately remove from stock expired or spoiled items, adhering to "first in, first out" rule
Exceeded customer satisfaction by finding creative solutions to problems
Performed daily opening and closing duties as assigned by management
Restocked shelves when necessary to ensure products were always available for purchase
Ticketed, arranged, and displayed merchandise to promote sales
Operated cash register to accurately record sales transactions
Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized, and current
Maintained a clean and orderly checkout area
Processed customer returns and exchanges in accordance with store policies
Cleaned shelves, counters, and tables to maintain organized store
Recommended, selected, and located merchandise based on customer desires
Provided excellent customer service by listening to customers' needs and helping them find what they were looking for
Ensured price tags were accurate on merchandise throughout the store
Maintained knowledge of sales and promotions, return policies and security practices
Organized backroom stock areas according to company procedures
Stocked shelves and supplies and organized displays to focus customer attention on specific items
Described merchandise and explained use, operation, and care
Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
Greeted customers, answered questions, and provided assistance with locating items
Checked expiration dates on perishable food items before restocking shelves
Conducted regular walkthroughs of the store to identify potential hazards or security issues
Handled customer complaints in a professional manner
Inspected incoming shipments for any damaged or expired items
Adhered to safety protocols while handling heavy loads of merchandise
Organized store by returning merchandise to proper areas and restocked displays
Watched for and recognized security risks and thefts to prevent or handle situations
Answered store and merchandise questions and led customers to wanted items
Assisted in training new staff members on store policies, procedures, and operations
Bagged or packaged purchases and wrapped gifts
Developed an understanding of store layout, product placement, and departmental signage
Assisted in stocking shelves and organizing displays
Rotated stock on display shelves to ensure freshness of product.

Summary

Overview

Work History

Duty Manager

Sales Assistant

Education

Bachelor of Commerce in Accounting - Accounting And International Business

National Certificate of Educational Achievement - Level 1

National Certificate of Educational Achievement - Level 2

National Certificate of Educational Achievement - Level 3

Skills

References

Certification

Timeline

Duty Manager

Bachelor of Commerce in Accounting - Accounting And International Business

National Certificate of Educational Achievement - Level 3

National Certificate of Educational Achievement - Level 2

National Certificate of Educational Achievement - Level 1

Sales Assistant

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