Abigail Ross

Engaged in a student placement within the Sport Otago Green Prescription program, focusing on building rapport with diverse clientele and providing individualised care based around various behaviour change models and Te Whare Tapa Wha wellbeing model.

Applied evidence-based practices to deliver personalised care and interventions, adapting client goals based on progress and needs.

Maintained meticulous client notes and records allowing for easy adaptation to goals based on client needs and progress, ensuring personalised and effective interventions.

Maintained client scheduling up to 6 weeks in advance, ensuring flexibility and continuity of care. Communicated effectively with clients through email, phone, and text queries to ensure ongoing support between appointments.

Confidently created and presented nutrition and physical activity based presentations to target groups of many sizes. Developed resources tailored for personal client use, target group use, and also personal preference, promoting sustainable health practices and long term behaviour change.

Collaborated with and contributed consistently within a team environment to optimise client outcomes, contributing to a supportive and cohesive work environment.

Attended professional development courses throughout placement to strengthen knowledge in other areas of interest.

Involved myself in other areas of the organisation to ensure networking skills continued to develop, and strengthen other areas of interest where possible.

Obtained a range of certificates during placement including a certificate of completion in Child Protection in Play, Active Recreation and Sport, Ministry of Health Foundations in Cultural Competency, Ngā Paerewa Te Tiriti eLearning Module 1 and 2.

Delivered a 45-minute interactive seminar on nutrition as part of the Southern Community Orthopaedic Triage Service, targeting patients with persistent knee or shoulder pain.

Provided evidence-based nutrition education aimed at empowering patients to manage their condition independently, with a focus on preventing or delaying the need for subsequent surgeries.

Networked and communicated with relevant physiotherapists and pharmacists to help align the nutrition focus with the physical activity and drug focus segments.

Created recourses catered to common questions regarding their condition and nutrition, focusing on meal ideas, healthy food options, portion sizing, information on micronutrients.

Remained at each full-day session to answer any questions, network with patients, learn more about their condition, gain new presentation skills from other presenters.

Received positive feedback on the presentations, noting that the presentations had flow, were easy to remember, enjoyable and engaging.

Full time barista and front of house roll at Vogel Street Kitchen demonstrating exceptional customer service skills, fostering strong connections with clients while consistently delivering high-quality service during peak cafe hours.

Thrived in an extremely fast-paced environment, consistently maintaining professionalism and composure in all customer-facing interactions, while efficiently managing multiple tasks and prioritising client needs to ensure high-quality service delivery and satisfaction.

Excelled in the high-pressure role of barista, consistently preparing and serving up to 400 high-quality coffees daily while maintaining exceptional attention to detail and speed.

Demonstrated strong multitasking abilities in a fast-paced environment, ensuring efficient service without compromising quality. Delivered excellent customer service, managing diverse customer requests while adapting to peak-hour demands.

Fostered positive, collaborative relationships with all team members, contributing to a cohesive work environment where open communication and mutual support were key to ensuring the café's success. Worked collaboratively to prioritise team goals, streamline operations, and deliver exceptional customer service, consistently exceeding performance expectations.

Assumed responsibility for ordering supplies, including rolls, in the absence of the head barista, ensuring stock levels were maintained and operations ran smoothly . Actively supported kitchen operations when needed, demonstrating adaptability and willingness to take on diverse tasks. Proactively addressed and resolved customer and staff concerns, using strong problem-solving skills to maintain a positive atmosphere and ensure smooth service delivery.

In charge of autonomously overseeing front-of-house role, while upholding customer connections and performing effectively in high-pressure situations.

Delivering outstanding customer service abilities and the flexibility to excel in various café roles.

Maintaining a consistently positive outlook on my work,

ensuring that my genuine enthusiasm for food and constant customer interaction shines through to all.

Ensuring flexibility as often as possible to allow for a smooth-running café while also transitioning into a full-time role over the summer period.