Abigail Wilson
Wellington,WGN
Summary
Detail‑oriented administration and customer service professional with 4+ years’ experience in high‑volume, accuracy‑critical environments. Recognised for exceptional communication skills, strong time management, and a collaborative, team‑focused approach. Skilled in data entry, document handling, digital filing, and maintaining accurate records while supporting customers and colleagues across multiple channels. Adept at learning new systems quickly, managing competing priorities, and contributing positively to team operations. Seeking to bring strong administrative capability and a supportive, professional communication style to a health insurance organisation.
Overview
5
5
years of professional experience
Work History
Retail Assistant
Knit World
Lower Hutt
03.2022 - Current
- Delivered clear, friendly, and professional communication across email, phone, and in‑person channels, ensuring customers received accurate information and timely support.
- Demonstrated strong time management by balancing customer enquiries, stock tasks, documentation, and administrative duties in a fast‑paced environment.
- Collaborated closely with team members and multiple store locations to fulfil customer orders, resolve issues, and maintain smooth daily operations.
- Performed data entry and maintained accurate digital and physical records, including stock levels, customer orders, and supplier information.
- Managed document handling tasks such as filing, updating records, preparing order documentation, and processing returns.
- Completed financial administration tasks including daily cash‑up, discrepancy investigation, weekly bank deposits, and supporting invoicing processes.
- Trained new staff on systems, procedures, and communication standards, contributing to a supportive and cohesive team environment.
- Completed weekly stocktakes and maintained organised, compliant product displays.
- Prepared and dispatched mail orders with accuracy and attention to detail.
Crew Member
McDonald’s
Lower Hutt
01.2021 - 02.2022
- Delivered fast, accurate customer service in a high-volume, time-sensitive environment.
- Maintained strict adherence to food safety, hygiene, and operational standards.
- Operated registers and handled cash transactions with accuracy and accountability.
- Supported team operations through efficient communication and task coordination.
Education
Bachelor of Arts - Psychology & Criminology
Victoria University of Wellington
NCEA Level 3 - Excellence in English
Sacred Heart College
Lower HuttNCEA Level 2 - Merit endorsement
Sacred Heart College
Lower HuttNCEA Level 1 - Merit endorsement
Sacred Heart College
Lower HuttSkills
- Professional communication (email, phone, in‑person)
- Time management & prioritisation
- Team collaboration & support
- Patience and empathy
- Document & data management
- Data entry, database updates & digital filing
- Financial administration (basic bookkeeping & invoicing)
- Document preparation & information management
- Updating client details & processing requests
- Confidential information handling
- Problem solving & decision support
- MS Office & Google Workspace
Accomplishments
- Excellence endorsement in NCEA Level 3 English
- Merit endorsements in NCEA Levels 1 & 2
- Recognised for reliability, accuracy, and customer service performance
Timeline
Retail Assistant
Knit World
03.2022 - Current
Crew Member
McDonald’s
01.2021 - 02.2022
NCEA Level 1 - Merit endorsement
Sacred Heart College
NCEA Level 2 - Merit endorsement
Sacred Heart College
NCEA Level 3 - Excellence in English
Sacred Heart College
Bachelor of Arts - Psychology & Criminology
Victoria University of Wellington