Abigail Yee
Christchurch,New Zealand
Summary
Dynamic professional with a proven track record at Nurse Maude, adept in enhancing customer satisfaction and loyalty through exceptional service coordination and problem-solving. Skilled in accurate recordkeeping and effective communication, I excel in streamlining processes and improving team performance. My expertise in multitasking and professionalism has consistently driven positive outcomes in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Service Coordinator
Nurse Maude
2023.10 - Current
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
Coordination
Florence Nightingale Health Center
2021.10 - 2023.10
- Ensured mission readiness with comprehensive planning, coordination, and execution of tasks.
- Streamlined project timelines through effective coordination with vendors, suppliers, and contractors.
- Improved interdepartmental coordination by establishing clear communication channels and protocols.
- Enhanced team performance with effective communication and coordination during shifts.
Dental Assistant
Lumino Dentists
2017.03 - 2019.09
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Participated in ongoing training opportunities to enhance knowledge of best practices in dental sterilization techniques.
- Enhanced patient safety through meticulous attention to infection control procedures such as hand hygiene and equipment sterilization practices.
- Promoted patient safety by adhering to proper sterilization protocols and infection control standards.
- Managed the care of surgical instruments throughout procedures, ensuring proper handling, cleaning, and sterilization to uphold patient safety standards.
- Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.
- Purchased new supplies in line with projections and current inventory levels.
- Completed physical inventory counts each month.
Education
Bachelor Of Arts - Anthropology
University of Otago
Dunedin12.2013
Skills
- Telephone communication
- Accurate recordkeeping
- Notetaking and documentation
- Proficiency in office programs
- Resource utilization
- Record preparation
- Customer expectation management
- Detail orientation
- Program follow-up and assessment
- Time management
- Problem-solving
- Multitasking Abilities
- Professionalism
Certification
Comprehensive First aid competency
Languages
English
Native or Bilingual
Malay
Native or Bilingual
Japanese
Limited Working
Chinese (Mandarin)
Limited Working
Timeline
Service Coordinator
Nurse Maude
2023.10 - Current
Coordination
Florence Nightingale Health Center
2021.10 - 2023.10
Dental Assistant
Lumino Dentists
2017.03 - 2019.09
Bachelor Of Arts - Anthropology
University of Otago