Abinash Sharma
Tauranga,BOP
Summary
Results-oriented IT Technician with a proven track record in delivering reliable technical support and solutions. Expertise in troubleshooting hardware and software issues, enhancing system performance, and implementing effective IT strategies. Committed to leveraging strong communication skills to foster client relationships and drive organizational success. Seeking to contribute to a dynamic team focused on achieving targeted outcomes in information technology.
Results-driven Sales and Customer Service professional with extensive experience in store management, retail sales, and team supervision. Demonstrates a proven ability to meet or exceed sales targets while implementing effective marketing initiatives that drive business growth. Proficient in resolving technical issues for laptops and tablets, alongside expertise in Retail POS systems and Microsoft Office software. Recognized for strong analytical skills, excellent communication abilities, and a talent for fostering cooperative workplace cultures through effective training and mentorship.
Overview
7
7
years of professional experience
Work History
Manager
Puffland
Tauranga, Tauranga
11.2023 - Current
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established processes to ensure efficient workflow throughout the organization.
- Initiated new projects that resulted in increased productivity across all departments.
- Provided leadership during times of organizational change or crisis situations.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Recruited and trained new employees to meet job requirements.
- Implemented quality control measures to uphold company standards.
IT TECHNICIAN
TECHLORD TECHNOLOGY
09.2021 - 10.2023
- Company Overview: https://techlord-technology.business.site/
- Troubleshoot and resolve hardware, software and installation related issues
- Research test document and technical problems
- Able to fix iPad/tablets of all models
- Maintenance of websites and social media helping senior technician
- Responding queries about software and hardware
- Preparing and maintaining procedures of the network
- Computer and smartphones inventory and recording diagnosis and resolution of faults
- Https://techlord-technology.business.site/
SALES SUPERVISOR
SHOSHA
TAURANGA
01.2020 - 01.2021
- Company Overview: https://www.shosha.co.nz/
- Manage and resolve customer relations, complaints, and refunds
- Oversee staff and ensure each team member meets or exceeds set sales targets
- Assist store manager with stock control and inventory management
- Help with organizing and monitoring the success of promotions and marketing initiatives
- Ensure new stock is effectively displayed to drive further sales
- Https://www.shosha.co.nz/
- Due to consistently excellent performance, strong leadership skills and the proven ability to work autonomously when required, promoted within just a few months to a more senior level position
- Received numerous commendations from customers for providing quality service
- This in turn resulted in generating strong ongoing and referral business from satisfied customers
- Took responsibility for ensuring all work was completed to a high standard and in compliance with company requirements
STORE IN-CHARGE
SHOSHA
TAURANGA
01.2019 - 01.2021
- Company Overview: https://www.shosha.co.nz/
- Lead all day to day store operations, sales and financial performance
- Manage staff and develop a loyal and supportive customer base within the local area
- Ensure staffs maintain a friendly, courteous and helpful approach when dealing with customers
- Handle customer queries and accurately process sales transactions
- Monitor, replenish and price in-store stock as well as ensure accurate invoicing
- Organize and monitor the success of promotions and marketing initiatives
- Merchandise and display new stock effectively to drive further sales
- Https://www.shosha.co.nz/
- Consistently meets and often exceeds sales targets by a significant margin
- This includes increasing business by around 30% by using different sales techniques such as visual merchandising
- Effectively manages operations for a busy store serving between 50 to 100 customers daily
- Successfully trained and coached 3 new staff in store systems and customer service procedures
- Ensures all activities are carried out efficiently, using best practice systems and processes
- Gained a strong knowledge of vaping products and services across the market
RETAIL SALES ASSISTANT
SHOSHA
TAURANGA
01.2019 - 01.2020
- Company Overview: https://www.shosha.co.nz/
- Understand customer needs and recommend relevant offerings
- Manage the cash register
- This includes handling cash, counting change and storing coupons
- Use the POS system to process sales, returns, online orders and gift card activations
- Maintain an organised checkout area, issue receipts, and process refunds, credits or exchanges
- Answer customer questions regarding merchandise and pricing
- Https://www.shosha.co.nz/
- Effectively maintained accurate stock levels and monitored shopper behaviour to support loss prevention goals
- Created an inviting environment for customers by maintaining a well-organised and clean store
- Boosted sales and customer satisfaction scores by providing excellent service and maintaining an up-to-date knowledge of store products and promotions
- Entrusted with opening/closing the store independently and preparing bank deposits for manager
SALES REPRESENTATIVE
AVACHI
AUCKLAND
01.2018 - 01.2019
- Drive sales by following up leads and utilising direct marketing techniques such as cold calling
- Reach out to customers after completed sales to evaluate satisfaction and determine immediate service requirements
- Evaluate inventory and delivery needs, and optimise strategies to meet customer demands
- Ensure a high level of customer retention and acquisition by developing positive relationships with them
- Successfully implemented marketing strategies for increasing revenue and customer satisfaction
- Significantly improved the customer buying experience to safeguard dealership revenue
- Received positive feedback for proactively responding to enquiries and providing correct and timely product and service information to customers
- Adhered to all relevant policies and procedures
Education
Graduate Diploma - Information Technology
Whitireia Community Polytechnic
NZ01.2018
Bachelor of Science - Information Technology
Lovely Professional University
India01.2016
Personal Information
Marital Status: NZ Resident Visa
Languages
- English
- Nepalese
- Hindi
Hobbies and Interests
- Reading
- Music
- Technology
- Socialising
References
Provided on request
Fitness
In excellent health
Qualificationsandprofessionaldevelopment
- Graduate Diploma in Information Technology, Level 7, Whitireia Community Polytechnic, NZ, 2018
- Bachelor of Science in Information Technology, Lovely Professional University, India, 2016
- First Aid Certification, Besafe Training Ltd
Timeline
Manager
Puffland
11.2023 - Current
IT TECHNICIAN
TECHLORD TECHNOLOGY
09.2021 - 10.2023
SALES SUPERVISOR
SHOSHA
01.2020 - 01.2021
STORE IN-CHARGE
SHOSHA
01.2019 - 01.2021
RETAIL SALES ASSISTANT
SHOSHA
01.2019 - 01.2020
SALES REPRESENTATIVE
AVACHI
01.2018 - 01.2019
Graduate Diploma - Information Technology
Whitireia Community Polytechnic
Bachelor of Science - Information Technology
Lovely Professional University
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