Summary
Overview
Work History
Education
Skills
Reference
Timeline
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Abin Jose George

Halswell, Christchurch

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams. Committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Overview

6
6
years of professional experience

Work History

Sales and Logistics Co-ordinator

Galaxy Home Décor Christchurch Ltd
07.2021 - Current
  • Responsible for sales and marketing for business
  • Managed relationships with vendors and suppliers to ensure that products are shipped on time
  • Reached out to customers after completed sales to suggest additional service or product purchases.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Promoted available products and services to customers during service, account management, and order calls.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Responded proactively and positively to rapid change.
  • Developed highly empathetic client relationships and earned areputation for exceeding service standard goals.
  • Trained new personnel regarding company operations, policies, and services.
  • Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
  • Preparing and updating sales performance reports
  • Preparing standard operating procedures for business
  • Kept up-to-date with new materials and procedures through journals, electronic media, and correspondence with peers.
  • Handled customer inquiries and suggestions courteously and professionally.

Business Development Manager

Fisher Canterbury
03.2020 - 05.2021
  • Responsible for customer handling and queries
  • Prepared drawings and quotes for customers using V6 software from Softtech
  • Analyzed monthly sales to identify product lines needing additional promotion, maximizing profit 30%
  • Kept meticulous client notes and updated account information in company databases.
  • Create and update reporting and quoting process for smooth functioning
  • Coordinate with the operations team to ensure client requirements are met
  • Being trained and updated on the new variations of V6 software
  • Gathered customer needs and worked with product development teams to implement changes based on feedback.

Sales and Operations Manager

Windows Direct 2017 Ltd
07.2018 - 08.2019
  • Coordinating with the warehouse team
  • Ensuring drawings are updated
  • Quoting for clients
  • Coordinating with vendors and suppliers to ensure timely delivery and price updates
  • Handling customer queries and complaints
  • Shared feedback with internal departments to outline operational and training needs.
  • Built relationships with customers and community to establish long-term business growth.

Assistant Store Manager

Degrees Hornby
04.2017 - 06.2018
  • Started as part-time staff and promoted to Assistant Manager in a span of 7 months
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Responsible for sales of mobile phones and phone plans to customers visiting the shop
  • Sole business mobile plan specialist in the store
  • Constantly met and exceeded sales targets during my duration at the store
  • Responsible for stock take and reporting
  • Responsible for training and induction of new hires in the store
  • Responsible for promotion updates in the store on a monthly basis
  • Opening and closing duties for the store
  • Daily and weekly reporting to area and country managers

Education

Post Graduate Diploma - Business Entrepreneurship

Southern Institute of Technology
Invercargill

Bachelors - Hotel Management

Christ College

Skills

  • Proficient in MS Office Suite – Word, Excel, Power-point, Outlook
  • Proficient in defining and setting up workflows and operations management
  • Teamwork and Collaboration
  • Attention to Detail
  • Completed the Red Seed training module in sales for 2 Degrees
  • Currently pursuing training and certification in Power BI
  • Proficient in Report creation and presentation
  • Competent in sales and marketing strategies
  • Easy to train and self motivated

Reference

Muskaan Ramwani

Office Manager at Galaxy Home Decor Christchurch LTD

Ph-0224903793

Email-muskaanramwani26@gmail.com


Dave Clancey

Sr Vicar, Trinity South Christchurch

Ph-0210445658

Email-dave@trinitysc.nz

Timeline

Sales and Logistics Co-ordinator

Galaxy Home Décor Christchurch Ltd
07.2021 - Current

Business Development Manager

Fisher Canterbury
03.2020 - 05.2021

Sales and Operations Manager

Windows Direct 2017 Ltd
07.2018 - 08.2019

Assistant Store Manager

Degrees Hornby
04.2017 - 06.2018

Post Graduate Diploma - Business Entrepreneurship

Southern Institute of Technology

Bachelors - Hotel Management

Christ College

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Abin Jose George